Senior Customer Success Trainer
7 days ago
Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. This role focuses on enabling careers by owning the entire learning journey for new and existing team members, ensuring they are not just trained, but truly ready to succeed as Brand Concierges for top eCommerce brands. This position shapes our team's capability to deliver excellence. Your Day-to-Day Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: Serve as the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using tools like Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, provide constructive, actionable feedback, and mentor new team members through onboarding. Strategic Onboarding: Lead and manage the entire New Team Member Onboarding Week to ensure a smooth, inspiring, and effective start for every new hire. What You'll Bring to TalentPop We are looking for a highly capable professional with specific BPO and eCommerce domain knowledge. You should bring: Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within the Customer Service industry. Training Expertise: 1–2 years dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Previous experience as a Virtual Assistant is preferred, along with proficiency in Canva, Trainual, and Loom. Benefits Growth: A positive, collaborative environment where your ideas directly shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Location: Bacolod, Western Visayas, Philippines Join TalentPop today and help us inspire, empower, and lead the way in learning. #J-18808-Ljbffr
-
Trainer (Corporate Programs)
4 weeks ago
Bacolod, Philippines BagoSphere Full timeAbout the job ABOUT YOU As a trainer, you play a crucial part in shaping transformative learning experiences. Your ability to engage participants through dynamic, student-centered lessons tailored to their diverse needs sets the stage for impactful learning. By proficiently using technology and effective communication techniques, you ensure that everyone is...
-
Customer Success Executive
1 week ago
Bacolod City, Western Visayas, Philippines LMI Corporation Full time ₱800,000 - ₱1,200,000 per yearWe are LMI Corporation and we are looking for a Customer Success ExecutiveQualifications:Bachelor's degree.Experience relevant to sales and marketing is an advantage.Preferably with Driver's License and able to drive.Ability to creatively explain and present complex concepts in an easy to understand manner.Ability to read and interpret engineering designs...
-
Customer Service Training Specialist
2 weeks ago
Bacolod City, Western Visayas, Philippines TalentPop App Full time ₱900,000 - ₱1,200,000 per yearEmpower Growth as Our Next Customer Service Training SpecialistAre you passionate about helping others succeed? AtTalentPop, we are looking for aCustomer Service Training Specialistwho will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and...
-
Student Admissions Representative
1 day ago
Bacolod, Philippines Hytel Full timeHytel.io delivers training programs designed to equip young professionals and career shifters with the skills needed to thrive in the modern workplace. The Student Administration Representative will play a vital role in ensuring a seamless experience for program participants—from application and onboarding to scheduling, documentation, and coordination...
-
Healthcare Customer Service Representative
2 weeks ago
Bacolod, Philippines TTEC Full timeOverview Healthcare Customer Service Representative at TTEC Bacolod, Western Visayas, Philippines. What You’ll Be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer...
-
Student Admissions Representative
1 day ago
Bacolod, Philippines Hytel Full timeHytel Bacolod, Western Visayas, Philippines Student Admissions Representative Hytel.io delivers training programs designed to equip young professionals and career shifters with the skills needed to thrive in the modern workplace. The Student Administration Representative will play a vital role in ensuring a seamless experience for program participants—from...
-
Bacolod, Philippines TTEC Full timeSeasonal Healthcare Customer Service Representative TTEC Bacolod, Western Visayas, Philippines Your potential has a place here with TTEC’s award-winning employment experience. As a Seasonal Healthcare Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team,...
-
Bacolod, Philippines JobsAvenuePH Full timeStart Your BPO Career with Concentrix Bacolod – Apply Today! Are you ready to join one of the world’s leading BPO companies and build a rewarding career? At Concentrix Bacolod , we’re looking for motivated individuals who are eager to grow, learn, and succeed in the customer service industry. Why Bacolod? Known as the “City of Smiles,” ...
-
Bacolod, Philippines TTEC Full timeOverview Your potential has a place here with TTEC’s award-winning employment experience. As a Seasonal Healthcare Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...
-
Healthcare Customer Service Representative
4 weeks ago
Bacolod, Philippines TTEC Full timeBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a GE Healthcare Customer Service Representative working onsite in Bacolod , you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...
