Team Lead
2 weeks ago
JOB SUMMARY: We are seeking a highly motivated and experienced Team Lead to oversee daily operations of our customer service team. The ideal candidate will ensure efficient and optimal performance, maintain high service standards, and foster a positive work environment. This role involves monitoring staff, handling escalations, monitoring intraday performance and service levels as well as implementing strategies to improve customer satisfaction and team productivity, including agent coaching and professional development. JOB RESPONSIBILITIES: Supervise and support a team of BPO agents to meet performance goals. Monitor KPIs including call metrics review and supervisor quality audits. Provide coaching, feedback, and training to enhance team effectiveness. Handle customer escalations and resolve complex issues promptly. Schedule shifts and manage attendance to ensure adequate coverage. Collaborate with management to develop and implement process improvements. Maintain up-to-date knowledge of company products, services, and policies. Prepare performance reports and present insights to leadership. Ensure compliance with company and client regulatory standards, security and business requirements. JOB QUALIFICATIONS: Proven and related experience as a BPO supervisor or similar role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in call center software and reporting tools. Ability to multitask and remain calm under pressure. High school diploma or equivalent; additional education or certifications are a plus. Experience and knowledge of CSAT and NPS. Proficiency with CRM systems and workforce management tools. Advance skills on MS and Power BI tools is a plus. Should be amenable to work on-site (Robinsons Cyberscape 2, Mandalagan, Bacolod City) and graveyard/nightshift schedule. #J-18808-Ljbffr
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Customer Service Team Lead
4 weeks ago
Bacolod, Philippines TalentPop App Full timeLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people...
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Team Lead
1 week ago
Bacolod City, Western Visayas, Philippines InteLogix Full time ₱900,000 - ₱1,200,000 per yearJOB SUMMARY:We are seeking a highly motivated and experienced Team Lead to oversee daily operations of our customer service team. The ideal candidate will ensure efficient and optimal performance, maintain high service standards, and foster a positive work environment. This role involves monitoring staff, handling escalations, monitoring intraday performance...
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Team Lead, Service Delivery
4 weeks ago
Bacolod, Philippines TTEC Full timeTTEC Bacolod, Western Visayas, Philippines Join or sign in to find your next job Join to apply for the Team Lead, Service Delivery role at TTEC Continue with Google Continue with Google TTEC Bacolod, Western Visayas, Philippines 2 days ago Be among the first 25 applicants Join to apply for the Team Lead, Service Delivery role at TTEC Be the spark that...
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Team Lead, Service Delivery
2 weeks ago
Bacolod, Philippines TTEC Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in TTEC Bacolod, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the Philippines says it all! What You’ll Do Do you...
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Team Lead, Service Delivery
4 weeks ago
Bacolod, Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Bacolod City, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct...
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Team Lead, Service Delivery
4 weeks ago
Bacolod, Philippines TeleTech Holdings, Inc. Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in GEO III sites (Bacolod, Dumaguete & Iloilo), you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management...
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Team Lead, Service Delivery
4 weeks ago
Bacolod, Philippines TTEC Full timeBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Bacolod City, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management...
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Business Development Team Lead
4 weeks ago
Bacolod, Philippines SlideGenius, Inc. Full timeOverview As a Business Development Team Lead , you will be involved in leading and mentoring Sales Support Representatives and Data Researchers to improve performance and productivity while ensuring alignment and meeting organizational standards. In this role, you will also oversee the identification of new business opportunities and support Account...
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Senior Team Lead, Service Delivery
4 weeks ago
Bacolod, Philippines TeleTech Holdings, Inc. Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery - Senior Team Lead working Onsite in Bacolod City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...
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Team Lead, Sales Service Delivery
4 weeks ago
Bacolod, Philippines TTEC Full timeYour potential has a place here with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead working onsite in Bacolod, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...
