Payroll Analyst

About Us

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

About the Role

This role is a result of the centralization of the end-to-end payroll processing and payroll system administration function to service in-scope entities of Steadfast Group and its subsidiaries. To date, there are 42 payrolls and about 2000 employees based in Australia, NZ that we currently look after. Payroll processing for UK, SG and Philippines may also be catered for in the future. In addition, this role is critical in improved payroll function which provides extensive involvement and exposure to process and change management. The successful candidate will report to a Payroll Officer/Manager.

Required Experience

The successful candidate should have a minimum 3 - 5 years’ experience in payroll processing. Experience on processing AU or NZ payroll in a shared services environment and participation on process improvement projects in the past will be an advantage.

Essential Qualities / Experience

• Excellent attention to detail and a high degree of organisational and coordination skills
• Effectively work with team and others to meet timelines, objectives and KPIs
• Eager to take full responsibility and accountability for tasks assigned
• Ability to communicate at all levels in a multiple stakeholder environment - liaison with clients, external service providers and other relevant divisions or entities within Steadfast Group
• Excellent interpersonal, stakeholder and time management skills
• Highly motivated and honest, dynamic and flexible, pro-active and driven, ability to multi-task, requires minimum supervision and adaptable to change in a fast-paced environment
• Analytical and accurate, organized and structured, detail-oriented; critical/analytical/problem solving skills are must-haves
• Continuous process improvement mindset and pro-activeness required
• Apply payroll knowledge, knowledge of company policies and procedures and problem-solving skills to provide quality response to queries, issues, etc.
• Competent in Microsoft Office, basic MS Excel skills required

Responsibilities of the role

• Principal contact for group companies in relation to payroll matters (new employees, terminations, part time hours for processing etc)
• Coordination of activities between businesses and existing external payroll services provider in relation to payroll processing on an agreed fortnightly and/or monthly basis.
• Calculation of amounts owing on termination on an ad hoc basis as required by businesses
• Payroll tax and superannuation reconciliations
• Child support processing
• Assisting all levels of businesses with payroll enquiries whilst building strong relationships, and educating employees and managers on relevant systems, processes, etc.
• Coordinate Workers' Compensation returns
• Ad Hoc Payroll administrative duties as and when required
• Ensure a high level of customer service is provided to all internal and external clients
• Assisting Finance team on queries and reports
• Contribute to the climate of active continuous improvement of processes, procedures and systems

Payroll processing take-on

• Work with Payroll Officer/Manager and client/s to take on payroll processing
• Understand current paycodes, timing, reporting requirements etc. with the aim to move towards standardised processes and system, prepare and provide all relevant documentation to assist clients with the necessary change management within their business, as necessary
• Ensure transition timeline is met, prioritise activities, escalate issues, etc
• Ensure client engagement, cooperation and expectations managed early on and throughout the transition
• Other Adhoc and/or required deliverables.

Standard Operating Procedures (SOP)/Documentation Ownership

Ensures documentation requirements (e.g. checklists, templates, manuals/procedures, process maps, KPI’s, dashboards, etc.) of the end-to-end functions and all its related supporting functions are maintained/updated timely and reviewed on a periodic basis.

What to Expect

We offer you exciting benefits to support you in your professional and personal journey:

• Flexible work arrangements to help you balance work and personal responsibilities.
• Career development opportunities through technical and leadership programs.
• Life, disability, and travel insurance, plus access to other discounted insurance options.
• A competitive compensation and benefits package.
• A vibrant, collegiate, inclusive culture that celebrates you.

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