Contact Center Team Lead

1 day ago


Metro Manila Philippines Capgemini Full time

Overview

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

Responsibilities
  • Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.
  • Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise.
  • In addition, may also produce process and data models of the current and/or future state.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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