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Customer Service Agent

3 months ago

Taguig Metro Manila, Philippines Welsend Global Services Inc. Full time
Summary:
As a Customer Service Agent specializing in restaurant order taking, you will be the first point of contact for customers placing orders at various restaurants. Your primary responsibility will be to ensure a seamless and accurate ordering process, providing exceptional customer service and support.

Responsibilities:
• Order Taking:

o Professionally answer incoming calls, greeting customers and introducing yourself.
o Carefully and accurately record customer orders, upselling or suggesting additional items when appropriate.
o Clearly repeat the order back to the customer to confirm accuracy.
o Process orders promptly and efficiently in the restaurant's ordering system.

• Customer Service:
o Respond to customer questions regarding menu items, restaurant policies, and promotions.
o Address customer inquiries and resolve any issues related to orders promptly and professionally.
o Handle any customer concerns or issues with empathy and professionalism.
o Strive to provide a positive and memorable customer experience on every call.

• Data Entry & Annotation:
o Accurately enter customer order data into the provided system.
o Annotate recordings as per established guidelines, using a natural conversational tone and ensuring minimal background noise.
o Follow scripting requirements for consistent service quality.

• Additional Tasks:
o Maintain up-to-date knowledge of restaurant menus, promotions, and policies.
o Adhere to all company procedures and standards for order processing and customer service.
o Participate in team meetings and training sessions to continuously improve skills.
o Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

Qualifications:
• Excellent English Communication: Fluent spoken and written English skills are essential for clear communication with US customers.
• Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.
• Attention to Detail: Ability to accurately record and input customer information.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a customer-focused attitude
• Tech Savvy: Comfortable using computer systems and restaurant ordering software.
• Typing Skills: Proficient typing for efficient data entry.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Prior experience: (Preferred but not required) At least 1 year experience in a customer service role, preferably in a BPO
Benefits:
• Competitive salary.
• Paid training to ensure your success in the role.
• Opportunities for growth within the company.
• Fun and supportive team environment.

Schedule:
Full-time position with flexible scheduling options to accommodate US time zones