Key Accounts Specialist

2 weeks ago

Pasig, Philippines Jollibee Group Full time

Join to apply for the Key Accounts Specialist (E-Commerce) role at Jollibee Group

Join to apply for the Key Accounts Specialist (E-Commerce) role at Jollibee Group

Title: Key Accounts Specialist (E-Commerce)
The Key Accounts Specialist (E-Commerce) is responsible to implement viable channels plans consistent to the customer experience of the Red Ribbon brand. He/she will manage and enhance operations of different business channels to drive sales growth, FSC consistency and profitability.
Channels Strategy & Implementation

  • Conduct research to design new channel formats aligned with customer needs.
  • Lead pilot rollout and resolve issues of new business channels.
  • Coordinate with Operations, Marketing, and Finance for execution and target setting.
  • Monitor progress and ensure alignment with business strategies and sales goals.
Channels Operations Management
  • Track financial performance of assigned channels and accounts.
  • Ensure customer satisfaction through needs analysis and strategic solutions.
  • Manage accreditation and activation of REDS, delivery aggregators, chatbot, and digital channels.
  • Oversee non-cash payment channels and online product line-up.
Key Accounts Management
  • Lead sales and execution for institutional clients and key accounts.
  • Manage bulk orders, tie-ups, and product GC transactions.
  • Handle feedback and maintain strong client relationships.
Organization Readiness
  • Coordinate training and manpower requirements for new channel formats.
  • Provide operational inputs and lead workgroups as needed.
Profitability
  • Evaluate financial metrics to ensure profitability across projects and accounts.
Job Qualifications
  • Must be a graduate of Business Administration, Marketing, or any business-related field.
  • At least 2 years of experience in implementing e-commerce initiatives, managing and overseeing business channels and key accounts.
  • Supported/handled several e-commerce projects.
  • Willing to be assigned in Ortigas, Pasig (Hybrid working set-up)
Red Ribbon Bakeshop, Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development
  • Industries Food and Beverage Retail

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