Service Delivery Professional Philippines
1 week ago
Overview Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Role The dispute resolution team main role is to ensure proper log in of all agency disputes, coordinate with stakeholders for timely dispute resolution as per Group KPIs and to perform continuous root cause analysis to address recurrent /arising issues leading to disputes with an aim to resolve them. Responsibilities RFI resolution Stakeholder management for RFI not belonging to customer service Root cause follow up and proactive work to fix recurrent issues Follow up of unpaid disputes (pending to be resolved & resolved & unpaid) End to End coordination Escalation to RO For specific reoccurring issues Key Performance Indicators Dispute TAT Qualifications and Profile Strong knowledge in Shipping Industry (minimum 5 years of experience) Graduate (3 years regular course) Any bachelor degree or Equivalent University Degree Knowledge of legal and / or regulatory frame Knowledge of port / country regulations Risk management knowledge Incoterms knowledge Customer service / user support Document management and archiving Containers administrative management Customer invoicing Excellent Communication Skills Software / IT Application Come along on CMA CGM’s adventure #J-18808-Ljbffr
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Service Delivery Professional Philippines
3 weeks ago
Manila, Philippines American President Lines Full timeOverview Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and...
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Service Delivery Professional Philippines
11 hours ago
Manila, National Capital Region, Philippines CMA CGM Full time ₱1,200,000 - ₱2,400,000 per yearLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Service Delivery Professional Philippines
10 hours ago
Manila, National Capital Region, Philippines CMA CGM Full time ₱900,000 - ₱1,200,000 per yearLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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IT Service Delivery Manager
2 weeks ago
Manila, Philippines CODA Technology Services Full timeIT Service Delivery Manager - Manila, Philippines We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves...
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Service Delivery Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeService Delivery Manager – Philippines Posted 1 day ago Location: Makati • Hybrid Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead. In this role you will lead and support incident response teams in detecting, managing, and recovering from...
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Service Delivery Supervisor Philippines
11 hours ago
Manila, National Capital Region, Philippines CMA CGM Full time ₱900,000 - ₱1,200,000 per yearLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Service Delivery Supervisor Philippines
1 week ago
Manila, Philippines CMA CGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
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Service Delivery Supervisor Philippines
3 weeks ago
Manila, Philippines American President Lines Full timeOverview Location: Manila, PH Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group continually innovates to offer its customers a...
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Delivery Consultant
1 week ago
Manila, Philippines Amazon Jobs Full timeOverview The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...
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Delivery Consultant
7 days ago
Manila, Philippines Amazon Full timeOverview The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...
