Service Delivery Supervisor Philippines
1 week ago
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Role Service Delivery Supervisor is instrumental in ensuring that Service Delivery tasks (Booking, Documentation, Counter, Invoicing & Disputes, cargo readiness and Idle full) are completed efficiently to meet customer requirements and adhere strictly to Group processes and local legal requirements. Responsibilities Deliver excellent incident (case) management as per Service Level commitment Managing the team day to day to meet KPIs Conduct regular Reviews with internal departments (GBS, Sales, Lines, Finance,…) to deliver any improvement or address any risk Engage with internal departments (GBS, Sales, Lines, Finance,…) for better resolution time & process Effective management and escalation of unresolved customer technical problems Motivate and develop your team to provide the best service Key Performance Indicators Customer Satisfaction (NPS & TPS survey results) for service deliverables Transactional Case Resolution TAT Booking TAT Draft BL TAT Dispute Resolution TAT Qualifications and profile Strong knowledge in Shipping Industry (minimum 5 years of experience) 5+ years in a Service Delivery team 2-4 years of manager and supervisory experience Management Skills Commitment in delivering the best Customer Experience Must be able to prioritize work effectively and manage time efficiently Great communication skills Analytical & Reporting aptitude (Data, Qliksense) Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines. #J-18808-Ljbffr
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Service Delivery Supervisor Philippines
2 weeks ago
Manila, Philippines American President Lines Full timeOverview Location: Manila, PH Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group continually innovates to offer its customers a...
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IT Service Delivery Manager
1 week ago
Manila, Philippines CODA Technology Services Full timeIT Service Delivery Manager - Manila, Philippines We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves...
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Service Delivery, Supervisor
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, Metro Manila, Philippines Buscojobs Full timeOverview The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to...
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Service Delivery Manager
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeService Delivery Manager – Philippines Posted 1 day ago Location: Makati • Hybrid Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati for the role of Service Management & Incident Response Lead. In this role you will lead and support incident response teams in detecting, managing, and recovering from...
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Supervisor Airport Services
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Manila, Philippines Emirates Full timeEmirates Manila, National Capital Region, Philippines Overview Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as...
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Service Delivery Coordinator
1 week ago
Manila, National Capital Region, Philippines Datacom Full time ₱300,000 - ₱600,000 per yearAbout DatacomWith over 6,200 people, and centre's of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has...
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Service Delivery Consultant
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeService Delivery Consultant – Philippines Posted 1 day ago Job Description The opportunity: The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly. You are...
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Service Delivery Project Coordinator
5 days ago
Manila, National Capital Region, Philippines Gear Inc. Full time ₱1,200,000 - ₱2,400,000 per yearGear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress,...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines Agilitec IT Full time ₱110,000 - ₱167,500 per yearEmployer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: Php 110,000 - Php 137,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced...
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operations Supervisor- Travel and hospitality
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Manila, Philippines Gratitude Philippines Full timeOverview On-site - Manila; 1-3 Yrs Exp; Bachelor; Full-time. Work Setup: Onsite, McKinley West Shift: Night Shift Job Details JD: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service Providing...
