CBS - BUSINESS ANALYTICS MANAGER

4 weeks ago

Makati, Philippines Metrobank Full time

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Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Job Title: Business Analytics Manager

Job Summary:

  • Builds, develops, and maintains dashboards and performance metrics that support key business decisions
  • Develops scoring/segmentation to improve digital channel enrollment of customers, usage and engagement
  • Influences customer targeting, campaigns strategy and execution and other key stakeholders by providing data analytics thought-leadership
  • Aid in the development and execution of new innovation strategies to help the sector pursue new business endeavors. Assess new partnership opportunities on a strategic and tactical level
  • Provides promo forecast and insights which include relevant portfolio metrics, profit and loss targets, and identifies the appropriate customer segments to tap
  • Partners with program/product managers to continuously enhance programs by doing post campaign reviews, crafting appropriate tracking reports and analyses, and operationalizing predictive models to increase response rates
  • Spearheads deep dive analyses of customers to investigate business-related challenges or identify new trends and opportunities to improve KPI metrics. Converts these findings into actionable insights and presents recommendations to the business for decision making and strategic planning
  • Collaborates with Risk, Finance, IT, Marketing, Sales and other cross functional team to measure P&L impact of campaigns, co-brands and existing partnerships

Qualifications:

  • College graduate of any business, statistical or mathematical course
  • At least 3 years of analytics experience in a financial institution preferably from a retail bank or a credit card company
  • Experience in dealing with various units of the organization and customer service is an advantage
  • Intermediate working knowledge of SAS and Microsoft Office (Word, Excel and PowerPoint)
  • Experience in model-building, conducting portfolio studies using data mining techniques and statistical modeling tools is required
  • Excellent analytical capabilities, ability to translate and articulate technical thoughts and ideas to a larger audience including influencing skills with peers and senior management
  • Proven problem-solving skills in a financial industry setting a must

Other Details:

  • Unit: Consumer Business Sector | Strategic Business Analytics | Business Optimization Analytics
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