Operations Manager
4 days ago
Overview
We are looking for a person who is passionate about collectively overcoming the complex challenges of the hyper-growth e-commerce ecosystem, while learning fast and having fun, to join us as a Operations Manager .
We are the Philippines' #1 Online Gift Store with a mission to make gifting thoughtful, affordable, and convenient in Southeast Asia. Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce. We are looking for individuals who are ambitious and passionate to join us in our journey. Would you be up to the challenge?
This full-time role is based in our head office in Mandaluyong City .
Responsibilities- Oversee daily order, production, processing, inventory management, and fulfillment to ensure on-time and accurate deliveries.
- Establish and monitor KPIs for fulfillment accuracy, delivery time, and customer satisfaction.
- Implement process improvements to reduce errors, lead times, and operational costs.
- Lead, mentor, and motivate operations, logistics and production team
- Manage relationships with logistics partners and couriers
- Ensure all gifts meet company quality standards before shipment.
- Collaborate with customer service to resolve operational issues, delivery disputes, and escalations.
- Oversee stocking, maintenance, and servicing of vending machines as part of alternative gifting distribution channels.
- Implement floral care best practices and oversee the proper storage, hydration, and handling of fresh flowers to maintain quality and freshness.
- Oversee operations across multiple regional hubs to ensure consistency and efficiency, and monitor performance through established KPIs
- Work with different departments to align operations with campaigns, cost control, internal systems, staffing needs, etc.
- Other tasks that may be assigned
- Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain Management, Operations, or related field.
- Strong leadership and people management skills with experience handling cross-functional teams.
- Excellent problem-solving, analytical, and decision-making skills.
- Familiarity with e-commerce platforms, order management systems, and logistics processes.
- Ability to thrive in a fast-paced, high-growth environment.
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