Technical Support Representative

5 days ago

Angeles, Philippines SuperStaff Full time

We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong communication skills and a commitment to exceptional service.


Key Responsibilities

  • Customer Support (Phone & Email):
  • Respond to technical inquiries from global customers via phone and email, ensuring accurate and timely communication.
  • Issue Triage:
  • Handle and resolve C-level technical issues independently when possible; escalate more critical (B, A, S-level) or unresolved issues to the client’s Headquarters with proper documentation.
  • Remote Troubleshooting:
  • Conduct remote desktop sessions with clients to assist with software re- installations and other hands-on troubleshooting steps.
  • Technical Documentation:
  • Collect and organize necessary data related to incidents, including system logs, error reports, and reproduction steps. Maintain detailed case notes for each ticket.
  • Flag and forward urgent issues to the HQ team with all necessary context for resolution.
  • Shift Handover & Knowledge Sharing:
  • Ensure smooth transitions between shifts with proper documentation and updates. Contribute to internal knowledge base development.
Requirements
  • Proven experience in a technical support, IT help desk, or customer support role in a global environment
  • Strong understanding of software installation, basic networking, and remote access tools
  • Comfortable working rotating shifts, including weekends and holidays (24/7 coverage required)
  • Excellent English communication skills (spoken and written)
  • Strong documentation and organizational skills
  • Ability to multitask in a fast-paced support environment

Preferred Skills

  • Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
  • Previous exposure to global technical support operations
  • Ability to remain calm and professional under pressure
  • Prior experience working with clients in media, entertainment, or hardware/software Integration industries is a bonus
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Night Differential
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
#J-18808-Ljbffr

  • Technical Support Representative

    5 days ago

    Angeles, Philippines On Spot Global Corporation Full time

    Overview We are seeking a detail-oriented and motivated Customer Service Technical Support Representative to join our team. The ideal candidate will have a strong background in customer service, technical support, and troubleshooting, paired with excellent communication skills and a genuine passion for helping customers resolve technical issues efficiently....

  • Technical Support Representative

    3 days ago

    Angeles, Philippines MCI Full time

    Overview Location: Angeles City, PH | Status: Full-Time MCI is a leading BPO company that delivers tailored solutions to meet client needs. We are seeking a motivated and customer-focused Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our...

  • Technical Support Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines MCI Full time

    OverviewLocation: Angeles City, PH | Status: Full-TimeMCI is a leading BPO company that delivers tailored solutions to meet client needs. We are seeking a motivated and customer-focused Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our...

  • Technical Support Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱350,000 - ₱450,000

    Technical Support Position OverviewWe are seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will provide high-quality technical assistance to customers via phone, chat, or email.Key Responsibilities:Provide first-level technical support to resolve customer issues.Troubleshoot hardware, software,...

  • Technical Support Position

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱7,200 - ₱14,400

    Remote Support RepresentativeWe are looking for a skilled Remote Support Representative to join our team.As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.Key Responsibilities:Manage and update support tickets for efficient...

  • Remote Technical Support Representative

    3 weeks ago

    Angeles City, Central Luzon, Philippines MCI Full time

    Location: Angeles City, PHJob Type: Full-Time • Salary Type: HourlyOverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry....

  • Team Leader

    5 days ago

    Angeles, Philippines SuperStaff Full time

    We are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues, adherence to escalation protocols, and coordination with HQ for...

  • Technical Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱20,000 - ₱40,000 per year

    Qualifications:2-3 years of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and provide a...

  • Technical Support Professional

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job SummaryThe Remote Technical Support Representative role requires a skilled professional to provide expert technical assistance and troubleshooting support for clients across various industries.Main Responsibilities:Respond to inbound technical support requests via phone, chat, or email in a timely and effective mannerUtilize diagnostic skills to identify...

  • Technical Support Professional

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱150,000 - ₱220,000

    Job DescriptionWe are seeking a highly skilled Technical Support Representative to join our team. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to customers via phone, chat, or email.Your primary objective will be to diagnose and troubleshoot hardware, software, and network issues,...