Customer Service Team Leader

Technical Support Manager

Posted 334 days ago

Job Description

Permanent

JOB SUMMARY A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

ROLES AND RESPONSIBILITIES

• Remote and on-site asset technical support, updating and documentation.
• Hardware and software installation and configurations
• Periodical on-site asset maintenance
• Assists in research and development of IT hardware requirements.
• Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)
• Oversee and manage the team

REQUIREMENTS

• At least a graduate of any Computer, IT and any related courses
• With experience in remote and on-site technical support, hardware and software installation and configurations
• Must have at least 3 years of experience on scope of work
• Worked as an IT/Computer technician from a reputable company
• Must have no derogatory records
• With 7 years minimum of experience
• With team management experience
• Willing to work onsite in Ortigas office
• Willing to do field work if needed

Customer Service Representative

Posted today

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

• Open to fresh graduates and college undergraduates with related working experience
• BPO experience is an advantage
• Must have good English communication skills
• Willing to work in Alabang on shifting schedules

Customer Service Associate

Makati, National Capital Region CEMEX

Posted today

Job Description

• What is the job? Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logístical and operational capacities, and system procedures to ensure an efficient order fulfillment process.
• Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to exact extraordinary diligence in addressing customer concerns. Define Service Level Agreements with different departments (Logistics, Operations, Commercial, Technical, Procurement)
• Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.
• Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
• Responsible for informing and regularly updating clients on the company’s various customer contact tools to facilitate their order fulfillment process.

Do you have the following qualifications?

• Bachelors Degree
• Willing to work in Makati
• 0-5 years experience in customer service, order processing or back office, and customer service
• Above average communication skills written and verbal in both English and Filipino
• FRESH graduates are welcome to apply

Customer Service Representative

Posted today

Job Description

As a Customer Service Representative, you will be assigned to manage various customer issues depending on your account assignment. Transactions can be related to billing and collection support, client inquiries, technical or product support or inbound sales.

• Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
• At least 6 months working experience in the related field is required for this position
• Fluent in English communication
• Good computer navigation skills
• Willing to work full-time

Advise referrals who fit the criteria to walk-in at our Recruitment Center with a resume and valid I.D.
3F Forum Robinsons Mall
Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM
Please bring an updated copy of your resume and valid ID.

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