
Technical Support Specialist
2 days ago
Technical support role focused on overseeing major incidents, mitigating risks, and maintaining stability through proactive solutions.
Responsibilities- Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
- Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
- Provide guidance to support engineers and maintain technical documentation; prepare knowledge base to ensure SOPs exist for all concepts.
- Troubleshoot and manage SQL databases to support efficient operations.
- Enhance support infrastructure, implement automation, and drive efficiency improvements.
- Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
- Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
- Windows or VM
- IAM + Security
- Basic networking
- ITSM (basic)
- Mid-Senior level
- Full-time
- Customer Service and Information Technology
- IT Services and IT Consulting
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