Technical Support Specialist

2 days ago


Philippines ValueLabs Full time

Technical support role focused on overseeing major incidents, mitigating risks, and maintaining stability through proactive solutions.

Responsibilities
  • Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
  • Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
  • Provide guidance to support engineers and maintain technical documentation; prepare knowledge base to ensure SOPs exist for all concepts.
  • Troubleshoot and manage SQL databases to support efficient operations.
  • Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
  • Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
  • Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required Skills
  • Windows or VM
  • IAM + Security
  • Basic networking
  • ITSM (basic)
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Information Technology
Industries
  • IT Services and IT Consulting
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