Self Service Implementation Support Engineer

2 days ago

Taguig, Philippines Amadeus Full time

Amadeus Taguig, National Capital Region, Philippines

Responsibilities
  • Implementation of self-service products whether part of a project or stand-alone (post-implementation). Communicate effectively with airport/airline customers to collect onboarding information.
  • Efficient and timely configuration of airline/airport onto the Amadeus self-service product (e.g., WLA, bag tagger, kiosk, etc.) applications.
  • Develop/prepare test plans, objectives, and test scripts/cases (manual or automated) that meet project scope and are delivered on schedule for the self-service product.
  • Execute test strategy/scripts/scenarios required to validate the solution or configuration on the self-service product.
  • Ensure all test results and system defects are documented according to Amadeus standards for tracking and future reference.
  • Provide testing support to the airport/airline customer during user acceptance testing; analyze and troubleshoot reported issues.
  • Establish, document and manage testing environments, processes and procedures to ensure testing is completed within Amadeus standards in the target test environment.
  • Collaborate with Engineering teams to obtain support for managing, tracking and resolving issues identified during internal QA and user acceptance testing.
  • Initiate, identify and implement improvements to testing processes and procedures to improve quality and efficiency.
  • Work on shift rotations (APAC or EMEA/NORAM) due to the global range of customers.
About The Ideal Candidate
  • Tertiary qualifications in Information Technology or related discipline.
  • Tourism background considered with interest or background in technology.
  • At least 1 year of experience using Amadeus or exposure to the travel industry.
  • Knowledge of Airport or Airline Departure Control operations – Customer Management.
  • Experience in development or implementation environments or equivalent.
  • Equivalent work experience with extensive testing service delivery.
  • Experience with JIRA/Confluence, Project Management, Python, Windows or Unix, SQL.
  • Familiarity with the Software Development Lifecycle.
  • Excellent verbal and written communication skills.
  • Client management and project management skills.
  • Amenable to a hybrid work setup. Location: BGC, Taguig. Flexible with work schedule.

Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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