Remote Technical Support Representative

Position Overview MCI is a leading technology‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries worldwide. We operate contact centers on‑site and remote, leveraging advanced technologies to enhance customer journeys and reduce costs. Remote Technical Support Representative We are seeking skilled and customer‑focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. Key Responsibilities Respond to inbound technical support requests via phone, chat, or email Diagnose and troubleshoot hardware, software, and network issues Guide customers through step‑by‑step solutions and escalate complex issues when necessary Document all customer interactions accurately in the system Maintain up‑to‑date knowledge of products, services, and support procedures Ensure customer satisfaction by providing timely and effective resolutions Follow company protocols and security guidelines when handling sensitive information Collaborate with internal teams to improve support processes and customer experience Meet performance metrics including resolution time, customer satisfaction, and attendance Candidate Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work‑from‑home experience Strong command of the English language (both written and spoken) Typing speed of 20+ WPM High‑speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow‑up Able to multitask and self‑manage effectively Excellent interpersonal skills Compensation & Benefits Competitive starting compensation based on experience Health, dental, and vision coverage (HMO with dependent coverage) Dental coverage and in‑house dental assistance Free meal during training Career growth and learning opportunities Allowance for rice, clothing, laundry, and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunity for growth and promotion Employee shuttle services Company retreats and off‑site events Recognition gifts, raffles, and treats Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services. #J-18808-Ljbffr