Manager, Financial Crime and Compliance-2

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with a simple idea to create a different breed of Business Processing Outsourcing (BPO). We understand that growth for our partners requires a culture of motion, readiness to handle challenges, and consistency in an ever-changing world.

What We Offer: TaskUs prioritizes employees' well-being with competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in departments such as Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team to experience our dedication to supporting People First.

• Develop and implement Fraud and Risk Management practices aligned with client needs and regulatory frameworks.

• Identify digital tools in the Fraud space to meet specific client requirements.

• Collaborate with operations and support teams to identify potential risks.

• Identify the need and methods to automate fraud detection and risk mitigation per client requirements.

• Research and develop market insights and industry best practices in fraud detection and risk management.

• Participate in the presales process including RFP/RFI responses, Point of View management, and overall deal solutioning.

• Engage in client discussions to craft proactive solutions to meet client needs.

• Demonstrate in-depth knowledge of Fraud Detection, Investigation, Dispute management and related practices.

• Provide thought leadership and execution on diverse projects.

• Identify risk areas and recommend operational improvements, quality assurance, and necessary training to mitigate risk; support strengthening the FCRM practice.

• Identify transformation needs and opportunities and facilitate client discussions for execution.

• Graduate in any field; CFE & CAMS certification preferred.

• 6+ years of experience in Customer Lifecycle Management, Fraud Investigations or disputes and chargeback management.

• Solid understanding and experience in anti-fraud practices.

• Familiarity with tools and technologies in the space; experience in building/contributing to designing digital tools (RPA, ML, run queries, and build macros).

• Experience in client management.

• Good analytical and problem-solving skills and ability to handle team and client discussions.

• Bachelor’s degree or a combination of education and experience.

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure you communicate with authorized TaskUs recruiters.

TaskUs believes innovation and high performance come from people of diverse backgrounds. We welcome applicants from all walks of life and are committed to inclusive and equitable practices. TaskUs provides equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: