Translator - Assistant Area Manager

2 days ago


Meycauayan, Philippines STO Global Fast Express (Philippines) Group Corporation Full time

Overview

We are looking for a Mandarin Translator / Assistant Area Manager that plays a dual role in supporting both language translation needs and operational management of delivery hubs. The position ensures smooth communication between Mandarin-speaking stakeholders (management, partners, or clients) and local teams, while also assisting in the daily operations of an assigned area. This role bridges communication gaps and supports operational efficiency in a fast-paced courier and logistics environment.

Responsibilities
  • Translation & Communication
    • Translate written and verbal communications (Mandarin English/Filipino) including memos, contracts, policies, and reports.
    • Provide real-time interpretation during meetings, training sessions, and conferences.
    • Facilitate communication between Mandarin-speaking management/clients and local staff.
    • Ensure accuracy, cultural sensitivity, and confidentiality in all translations.
  • Operations Support (Assistant Area Manager Role)
    • Assist the Area Manager in overseeing day-to-day operations of express delivery hubs, including pickup, sorting, last-mile delivery, and COD (cash-on-delivery) reconciliation.
    • Support in manpower scheduling, rider/driver coordination, and warehouse management.
    • Monitor KPIs such as delivery turnaround time, on-time performance, and service quality.
    • Identify operational bottlenecks and recommend process improvements.
    • Coordinate with HR, Admin, and Finance teams to ensure compliance with company policies and government regulations.
  • Business & Partner Relations
    • Support communication with Mandarin-speaking business partners, e-commerce platforms, and vendors.
    • Translate and explain business terms, service agreements, and operational instructions for smooth collaboration.
  • Reporting & Documentation
    • Assist in preparing operational reports, incident reports, and area performance reviews.
    • Translate and organize official documents required for regulatory compliance or internal use.
    • Provide feedback and updates to higher management on area operations.
Qualifications
  • Bachelor’s degree in Business Administration, Logistics, Communication, or related field.
  • Must be fluent in Mandarin (speaking, reading, and writing) and English/Filipino.
  • At least 2–3 years of experience in logistics, courier, supply chain, or related industry (preferred).
  • Strong background in operations management or supervisory role is an advantage.
  • Excellent organizational, problem-solving, and people management skills.
  • Proficiency in MS Office/Google Workspace and operations monitoring tools.
  • High integrity, confidentiality, and ability to work in a multicultural environment.
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