Customer Performance Manager

Client Relations Officer

Location: Shaw Blvd, Mandaluyong City

Position: Client Relations Officer

We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.

Key Responsibilities :

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships through consistent communication and support
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams for resolution
• Maintain accurate records of client interactions and transactions
• Assist in planning and organizing client engagement activities and events

Qualifications :

• Bachelor's Degree in Business, Communications, Marketing, or a related field
• Experience in client servicing, customer relations, or account management, preferably in the healthcare or services industry
• Excellent communication, interpersonal, and problem-solving skills
• Client-focused, collaborative, and able to handle multiple tasks effectively
• Willing to be assigned at Shaw Blvd, Mandaluyong City

Why Join Us?

Be part of a company that values client partnerships, teamwork, and professional growth. If you are passionate about providing excellent service and building lasting client relationships, we'd love to meet you.

Job Type: Full-time

Work Location: In person

Posted 1 day ago

Location: Mandaluyong

Job Description:

Our Client Relations Supervisor plays a vital role in enhancing the customer experience by fostering strong relationships with clients and ensuring the delivery of exceptional after-sales service. You will work with designers, project coordinators, technicians, and installers to ensure smooth communication and coordination with clients. You are solution-oriented and will lead the team toward continuous development and ensure they have the tools and resources they need to succeed.

What you will be doing :

• Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues
• Problem-Solving: Oversee the resolution of customer concerns quickly and effectively
• Process Improvement: Identify and implement strategies to improve customer service operations
• Key Client Support: Deliver tailored after-sales service to VIP clients
• Service Quality Metrics: Track and analyze service quality and customer satisfaction
• Knowledge Management: Lead training and onboarding of team members and update knowledge resources
• Team Leadership: Guide the team, manage performance, and coach members

What will set you up for success :

• Bachelor's Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Workspace and Microsoft Office
• Strong interpersonal skills and enthusiasm in assisting customers
• Ability to address customer concerns and operational needs quickly
• Able to collaborate with cross-functional teams
• Proven leadership experience

Location: Mandaluyong

Pasig City, National Capital Region

Salary: ₱300,000 - ₱600,000

Posted 1 day ago

Job Description:

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners; provides assistance and solutions
• Assists customers with after-sales concerns related to payment and collections
• Maintains professional relationships with clients to ensure positive customer service
• Reports to accounts managers on progress of clients’ payment processes
• Monitors past-due accounts and sends payment reminders and notices
• Reviews financial reports and coordinates with relevant departments to ensure payment issuance

Qualifications:

• Graduate of any 4-year business-related course (financial focus is a plus)
• Open to fresh graduates
• Willing to work on-site (client-facing)
• Excellent communication and customer service skills
• Confident and assertive
• 1-3 years of customer service, real estate, or collection experience

Note: This listing may include multiple Client Relations roles within the same posting.

Pasig City, National Capital Region

Salary: ₱150,000 - ₱250,000

Posted 1 day ago

Job Description:

Qualifications:

• Bachelor's degree or equivalent
• Willing to work on-site (client-facing)
• Excellent communication and customer service skills
• Confident and assertive
• 1-3 years of CSR/Front Office/BPO experience

Duties and Responsibilities:

• Handles after-sales concerns/inquiries and provides updates and resolutions
• Maintains professional relationships with clients
• Reports to accounts managers on payment progress
• Monitors renewals and handles new and existing accounts
• Reviews financial reports and coordinates with relevant department

Taguig, National Capital Region

Salary: ₱900,000 - ₱1,200,000

Posted 1 day ago

Job Description:

Responsibilities:

• Prepare and process renewal contracts, ensuring accuracy and compliance
• Coordinate with clients and internal departments to finalize contract renewals
• Draft, review, and revise contract terms for existing clients
• Maintain retention data across dashboards
• Support account management to strengthen client relationships
• Identify and resolve contractual issues
• Organize and maintain databases and files for all clients
• Respond to customer feedback and inquiries
• Perform tasks as required by the Business Development Head

Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or related field
• Minimum 2 years in client relations, business development, or account management
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Proficient in Microsoft Office; CRM familiarity is an advantage

Benefits :

• Free group life insurance on hire
• Medical allowances and HMO for employee upon regularization
• Past service benefits and retirement benefits for tenured employees
• Rice allowance, clothing allowance, and other benefits
• Leave benefits, company events, and health/life insurance
• On-site parking and opportunities for promotion
• Overtime pay and performance bonus

Other roles mentioned in the listing :

Client Relations Executive (Focus Global / Entech Philippines) and Client Relations Associate roles with various locations and responsibilities are described in the listing.

Note: This description consolidates multiple Client Relations roles found in the original posting and preserves the cited duties and qualifications where possible.