ServiceNow Analyst

4 weeks ago

Makati, Philippines Manpower (Philippines) Full time

Overview

Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations. Design and build interactive dashboards and reports to monitor performance and support business objectives. Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules. Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts. Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals. Ensure data integrity, governance, and adherence to best practices for scalability and accuracy. Communicate findings and recommendations to various levels of management through reports and presentations. Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools.

Responsibilities
  • Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
  • Design and build interactive dashboards and reports to monitor performance and support business objectives.
  • Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
  • Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
  • Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
  • Ensure data integrity, governance, and adherence to best practices for scalability and accuracy.
  • Communicate findings and recommendations to various levels of management through reports and presentations.
  • Troubleshoot data and configuration issues to ensure the ongoing reliability of performance measurement tools.
Qualifications
  • At least 5 years of experience
  • ServiceNow Modules Familiarity (ITSM)
  • Reporting and Dashboard Creation (PowerBI Data Lake are an advantage)
  • Data analysis/visualization
  • Key performance Indicator Development
  • Willing to work in a HYBRID Set up
  • Willing to work in a DAY SHIFT schedule
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