Medical Billing Specialist
2 days ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced
Medical Billing Specialist
to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles & responsibilities:
- Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment
- Establish and negotiate payment plans with patients, based on their financial situation and organization policies
- Confirm and update patient demographic and insurance information to ensure accurate billing
- Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards
- Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
- At least 1 year BPO experience handling US Healthcare account
- Good Working knowledge with Accounts Receivable
- Excellent written and verbal English communication skills
- Amenable to work ONSITE in Makati
- Willing to work night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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