ORDER MANAGEMENT SPECIALIST

* **Order Management*** **Logistics/Supply Chain*** **Customer Management and Communication*** **Maintain proactive, efficient and effective communication to customers*** **Guarantee compliance of operations*** Manage the orders of their own customer portfolio (Business channels & Retailers) and follow the order up to the delivery to the customer warehouse as per customer expectations/Requirements.* Controls, records, and fulfills all orders of Lexmark products on time to ensure service level agreements are met and secure country revenue.* Investigates and communicates to customer all issues or discrepancies that may arise in the order, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete PN or End of Life PN; to get approval on how to proceed with processing their orders.* Analyze and resolve delivery block issues in the order so that they are dropped to Distribution on time to ensure customer requested delivery date is met.* Works with customer to ensure customer requested delivery date is specified and valid.* Transforms large amount of data downloaded from systems into reports like Back Order Report, Serial Number Report, Pricing Cable/Bid Utilization Report, Sales/Invoice Report and utilize such reports to manage orders and proactively provide visibility to customers.* Communicate proactively to internal and external customers on the order status until delivery.* Actively understand/analyze Country/COMs requirements and work collaboratively to meet or beat such requirements.* Actively provide support to initiatives/projects impacting Order to Cash Operations* Analyze Letter of Credit (LC) and comply requirements.* For Sell-Buyback and Direct Shipments, ensures that all shipped orders from the manufacturers (Lexmark or external suppliers) are entered in the system correctly and invoiced on time.* For OEM and direct shipments, ensures that invoices are sent to the customers on time either via email, post, etc. and documents are properly archived for future reference thru the archiving tool.* Ensure that agreed Commercial terms and Conditions are applied by the customers and propose corrective actions if not* Support the transfer of some activities to/from other locations if needed* Knowledge on the Supply Chain process of geography supported.* Analyze stock/inventory in the warehouse for constrained items and send request for allocation to relevant teams’ base on the urgency of the order.* Communicate with Product Allocation team on availability of constrained materials to be able to provide accurate delivery dates to customers.* Analyze and calculates volume of shipment to reach full container load, especially on FCA mode of transport, and to determine the type of truck/vessel/vehicle to use, e.g. Direct or normal truck.* Follow-up timely shipment of goods from availability of orders to preparation/packing, and transportation.\* Consolidates and schedules shipments for optimization of containers.* Assures stock allocation and proper back order management.* Ensures accurate and reasonable emergency shipment requests to the orders.* Coordinate with transportation team for special shipment requests, emergency orders and extra costs.* Able to apply effective customer service skills such as managing customer’s expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback.* Good analysis in DSO, Inventory analysis, planning.* Can effectively communicate with local and international stakeholders, across different levels in the organization* Can manage difficult conversations.* Working knowledge of Problem Solving and Quality Improvement tools/methods* Must know how to us MS Office in order to maintain effective and efficient reporting and communication* Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause* Highly independent and proficient in time management and multi-tasking* Bachelors Degree Holder i.e. BS Accountancy, BS Industrial Engineering, BS Customs Administration, BS Business Administration or any equivalent Business and Engineering courses.* Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process* Knowledge in ERP systems, specifically SAP.* At least 2 years experience in same/related field* Relevant experience with Customer Relationship management.* Mostly office work with no field work* Depending on geo assignment, shall provide support based on the geography working hours* Must be willing to work on Philippine Holidays to provide support to the geoLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact
#J-18808-Ljbffr

---