Conversion Senior Coordinator

2 weeks ago


Manila, Philippines Manulife Insurance Malaysia Full time

Conversion Senior Coordinator page is loadedConversion Senior Coordinator Postuler locations Manila, Manulife Business Processing Services time type Temps plein posted on Publié aujourd'hui time left to apply Date de fin: 30 septembre 2025 (Il reste plus de 30jours pour postuler) job requisition id JR

We’re looking for a Conversion Senior Coordinatorto join our team at MBPS. This role plays a crucial role in managing the end-to-end process for new business cases at John Hancock. This includes overseeing the processing of applications and recordkeeping agreements through to the assignment of contract numbers. The position also involves setting up all aspects of client information, investments, service features, and other onboarding requirements to ensure a seamless transition for new clients.

Position Responsibilities:

  • Maintain high standards of quality and efficiency in indexing processes and capturing information.
  • Conduct thorough checks and exercise good judgment to prevent financial errors, while handling sensitive funds with care.
  • Suggest process improvements to enhance team metrics and consistently meet company service level expectations.
  • Be available for overtime during high-volume periods, including some Saturdays and holidays, while effectively managing time off.
  • Support colleagues and other teams with production tasks and contribute to expanding the team's expertise in various functions.

Required Qualifications:

  • Open to fresh graduates or those with BPO experience, pass math and English exams, business writing exam, and demonstrate keyboarding skills of 35 WPM with 90-95% accuracy.
  • Proficient in Microsoft Applications.
  • Bachelor’s Degree in any course
  • Amenable to work in fixed night shift

Preferred Qualifications:

  • Strong written communication, proactive problem-solving, and effective multitasking.
  • Understand basic insurance processes; knowledge of life insurance and group benefit products is a plus.
  • Clear communication, collaboration, adaptability, execution excellence, and continuous self-improvement.
  • Familiarity with product and process protocols specific to Manulife and JH RPS.
  • Pass weekly tests on Manulife products, understand JH RPS terminologies and processes, and proficient in email communication.

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitable s , et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à .

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