Sr. Operations Manager

4 weeks ago

Angeles, Philippines Sutherland Full time

Company Description

At Sutherland , we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sr. Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency. As a Sr. Operations Manager , you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

Job Description

You are also expected to:

  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
  • Identify the training needs that will equip the staff with fundamental skills and knowledge; have a thorough understanding of the various system tools and operational procedures utilized within the program;
  • Collaborate with stakeholders on a regular basis for changes on promotions and updates;
  • Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.
Qualifications

MINIMUM QUALIFICATIONS:

  • Earned a bachelor’s Degree in any field (preferred not required)
  • At least 6 years of work experience in the same industry with 2-3 years of management experience
  • Excellent working knowledge of Microsoft Office applications
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Strong analytical skills
  • Demonstrated leadership skills
  • Must be willing to report on a graveyard/shifting schedule

All your information will be kept confidential according to EEO guidelines.

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