Medical Intake Specialist

Overview

Medical Intake Specialist Us Based Healthtech ...

Job Description

Position Summary and Scope : RN’s in this role are primarily responsible for monitoring compliance and communicating with patients via phone or video. RNs provide education on cleaning, maintenance, and use of PAP equipment according to the patient’s prescription and act as a representative of the patient ensuring all documentation and compliance standards are met to provide the patient the best chance of succeeding with therapy

Key Duties and Responsibilities

1. Monitor patients on PAP devices on a daily basis through compliance software
2. Document all patient and physician interactions within the compliance software
3. Follow up with patients to address issues with compliance or troubleshooting of masks and equipment
4. (making outbound calls and taking inbound calls as required)
5. Communicate with local branches for follow-ups needed for patients by field RT
6. Obtain compliance download reports, input in billing software, and submit to referring physicians
7. Contact patients to ensure follow-up appointments with physicians are scheduled and met
8. Follow up with physician’s offices to obtain face-to-face notes from appointments with patients
9. Coordinate patient resupply issues with the PAR and resupply teams
10. Assist with related workgroups’ responsibilities as required and directed
11. Participate in internal training on equipment and procedure in accordance with AdaptHealth requirements

Skills and Abilities Required

1. Working knowledge of Microsoft Office (Mail, Word, Excel) and Internet browsing.
2. Well organized, detailed oriented with excellent follow-through.
3. Ability to complete tasks within a given time frame. Fosters a sense of urgency and follows through to resolve outstanding issues in a timely manner.
4. Ability to communicate effectively and tailor communication style to a varied audience; listen attentively with empathy to concerns expressed by others and keeps the necessary people up to date with any information they need to know and at the right times.
5. Works well with others regardless of their level or background; is respectful; maintains positive relationships even under stressful or difficult circumstances; deals with different points of view or disagreements in a constructive, successful manner.
6. Ability to function well while involved in multiple task assignments and in a fast-paced environment.
7. Language: Intermediate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Credentials and Experience Required

1. Currently licensed registered nurse or respiratory therapist
2. Minimum one-year hospital or clinical experience
3. Minimum one year in an environment communicating verbally with Americans or other English speaking nationals, preferably in a healthcare delivery setting
4. Familiarity with sleep apnea related to home medical equipment and related supplies preferred

Technical Requirement (TWFH)

Computer hardware:

• Windows Computer (Desktop or laptop) no MAC Computer
• At least Intel i5 preferably or equivalent
• Must have 8GB RAM at least
• Must have at least 30GB free disk space available
• Dual Screen Display monitor is advised
• One available USB port for the headset
• One Nosie cancelling headset like Plantronics or Jabra

Computer Software:

• Operating system must be Windows 10 PRO only (No other Windows or Mac)
• Must have latest windows updates
• Must have antivirus installed and updated
• There MUST be not Possible Unwanted Applications (PUA, Malware, or adware)
• Need to have Chrome browser installed
• Need to have WVD Client Installed
• Need to have MS Teams Installed
• Need to have MS Office 365 installed
• PDF reader (optional)

Internet Service:

• Should have cable or fiber internet service.
• Minimum Upload Speed (25mbps)
• Minimum Download Speed (25mbps)

Network:

• Computer must be connected via LAN at least 100MBPS
• Good reception for WiFi

Job Types

Full-time, Permanent

Salary

From Php32,200.00 per month

Schedule

• Monday to Friday
• Night shift

Ability to commute/relocate

Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (preferred)

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