Strategic Accounts Specialist

2 weeks ago

Quezon City, Philippines B1G2 Technologies Full time

Overview

Hybrid - Quezon City • 1-3 Yrs Exp • Bachelor • Full-time

What You’ll Do

The Strategic Accounts Specialist is responsible for managing and supporting key sales operations and client account activities. This role focuses on the systematic pursuit and growth of existing business opportunities, with a particular emphasis on customer retention, upselling, renewals, and account health monitoring. The role requires high-level coordination with technical, marketing, and business development teams, while handling sensitive information with utmost confidentiality.

Health-Check Coordination
  • Schedule and monitor regular health-checks (phone, remote, onsite).
  • Collaborate with the Technical Department for execution.
  • Report weekly on status and customer ratings (quarterly/yearly).
Customer Account Management Renewals
  • Send renewal notices 3 months before expiration.
  • Coordinate with resellers and internal teams.
  • Forecast renewals monthly and report weekly.
  • Encourage multi-year renewals and node upgrades.
  • Handle government account requirements and documentation.
  • Support campaigns via emails and webinars.
  • Promote upgrade options in advance of expiry.
  • Coordinate with Marketing, Channel, and BD teams; independently manage where possible.

Graduate of IT/business/marketing/entrepreneurial related degree

  • At least 1-3 years of successful experience in the field of marketing, sales, or customer service is required.
  • Enthusiastic about marketing and customer service, driven by a passion for identifying and pursuing new sales leads consistently.
  • Excellent verbal communication skills, a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
  • Ability to work under pressure and meet sales targets

Negotiation

Sales

Management

Customer Relationship Management

Lead Generation

Attention to Detail

Interpersonal Skills

Creative Problem Solving

Teamwork

Analytical Skills

Benefits

Medical Reimbursement

Employee Recognition and Rewards

  • Commission
  • Performance Bonus
  • Anniversary Gifts
  • Employee Recognition Program
  • Incentives
  • Quarterly Gifts

Government Mandated Benefits

Paid Holidays

Insurance Health & Wellness

Others

Company Social Events

Professional Development

Employee Assistance Program, Job Training, Professional Development

Work-Life Balance

Work from Home

Working Location

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