Sales Operations System Administrator

4 weeks ago

Quezon City, Philippines RELX Full time

RELX Quezon City, National Capital Region, Philippines

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RELX Quezon City, National Capital Region, Philippines

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  • Work closely with Sales, Contracts, Finance, and other functional teams across the organization to successfully deliver on key strategic and operational initiatives with direct impact on revenues.
  • Manage and administer back/front office tools including but not limited to Salesforce, CPQ, Siebel and CLM which will include updating and maintaining data sets, creating processes and flows, implementing key fields, producing and managing reports and data.
  • Participate in business process analysis, analyze user flow and behavior to help drive testing strategy and implementation for back/front office tools including Salesforce and CPQ.
  • Interface with system end-users to understand feature/enhancement requirements and/or address support issues related to back/front office tools including Salesforce and CPQ.
  • Document Sales operation processes both at a technical as well as at the process level as requested.
  • Assist in user training for Salesforce, CPQ and other sales tools and processes
  • Supports, when necessary, the Contracts department day to day activities during high-volume periods of the year to achieve overall sales and business objectives.
  • Performs other related duties as assigned.
Job Accountabilities
  • Work closely with Sales, Contracts, Finance, and other functional teams across the organization to successfully deliver on key strategic and operational initiatives with direct impact on revenues.
  • Manage and administer back/front office tools including but not limited to Salesforce, CPQ, Siebel and CLM which will include updating and maintaining data sets, creating processes and flows, implementing key fields, producing and managing reports and data.
  • Participate in business process analysis, analyze user flow and behavior to help drive testing strategy and implementation for back/front office tools including Salesforce and CPQ.
  • Interface with system end-users to understand feature/enhancement requirements and/or address support issues related to back/front office tools including Salesforce and CPQ.
  • Document Sales operation processes both at a technical as well as at the process level as requested.
  • Assist in user training for Salesforce, CPQ and other sales tools and processes
  • Supports, when necessary, the Contracts department day to day activities during high-volume periods of the year to achieve overall sales and business objectives.
  • Performs other related duties as assigned.
Qualifications
  • Bachelor’s Degree holder
  • Advanced experience with Salesforce and CPQ is required
  • Salesforce Certified Administrator or Certified Advanced Administrator is preferred but not required
  • Experience working within CRM, CPQ and CLM, with an understanding of the sales process, working in a large sales organization for SaaS solutions is ideal
  • Ability to analyze and recognize potential obstacles and recommend solutions.
  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
  • Must be organized, self-starter, proactive, process-driven, and detail-oriented, able to prioritize according to company goals and manage time effectively.
  • Proficiency with Microsoft Office (Excel, Word & PowerPoint) required.
  • Highly detail oriented with a strong desire to produce accurate, detailed and quality work.
  • Desire to learn and to share knowledge with other team members.
  • Logical thinker, and effective communication skills.
  • Ability to pivot with changes in systems, technologies, and processes.
  • Highly self-motivated, team & goal oriented with an entrepreneurial spirit.
  • Strong organizational skills required to provide timely and consistent support.
  • Effective written and verbal communication skills required.
  • A passion for digging into complex processes and problems with the ability to break down ambiguity into concrete and actionable activities to achieve clarity and solutions.
Additional Requirements For Internal Candidates
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Technology, Information and Media

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