Customer Service Representative
4 weeks ago
Overview
We are seeking tech-savvy and customer-focused individuals to join our Financial Tech Account team. As a CSR, you will assist clients with installation, registration, and account maintenance of QuickBooks software, supporting small and medium business customers. This is a blended support role involving both voice and chat interactions.
Qualifications- Strong English communication skills (verbal and written)
- Basic technical aptitude and problem-solving skills
- Customer service-oriented and able to handle multiple tasks
- Comfortable with blended support (voice and chat)
- Willing to work onsite with shifting schedules, weekends, and holidays
- Prior experience in financial software, technical support, or BPO is an advantage
- Assist clients with QuickBooks software installation, registration, and account management
- Provide accurate solutions to customer inquiries via voice calls and chat
- Troubleshoot technical and financial software issues efficiently
- Document customer interactions and maintain records accurately
- Ensure high-quality service and compliance with company policies
- Achieve individual and team performance goals
- Official Recruitment Partner of Foundever
- Free coaching to boost your confidence, sharpen your pitch, and prepare you to sell yourself.
- We’ll help you highlight your persuasive skills and sales potential
- Ongoing support, from endorsement to your first day on the job
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