Customer Service Representative

4 weeks ago


Muntinlupa, Philippines ZP DIVINA CAREERS Full time

Overview

We are seeking tech-savvy and customer-focused individuals to join our Financial Tech Account team. As a CSR, you will assist clients with installation, registration, and account maintenance of QuickBooks software, supporting small and medium business customers. This is a blended support role involving both voice and chat interactions.

Qualifications
  • Strong English communication skills (verbal and written)
  • Basic technical aptitude and problem-solving skills
  • Customer service-oriented and able to handle multiple tasks
  • Comfortable with blended support (voice and chat)
  • Willing to work onsite with shifting schedules, weekends, and holidays
  • Prior experience in financial software, technical support, or BPO is an advantage
Key Responsibilities
  • Assist clients with QuickBooks software installation, registration, and account management
  • Provide accurate solutions to customer inquiries via voice calls and chat
  • Troubleshoot technical and financial software issues efficiently
  • Document customer interactions and maintain records accurately
  • Ensure high-quality service and compliance with company policies
  • Achieve individual and team performance goals
Why Apply Through Us?
  • Official Recruitment Partner of Foundever
  • Free coaching to boost your confidence, sharpen your pitch, and prepare you to sell yourself.
  • We’ll help you highlight your persuasive skills and sales potential
  • Ongoing support, from endorsement to your first day on the job
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