Operations Team Leader

2 weeks ago

Angeles, Philippines Cloudstaff Full time

Job Description

We’re Hiring: Operations Team Leader

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for an Operations Team Leader to join our team at Cloudstaff. Think you qualify for the role? Please submit your application, including a 1-2 minute video intro and an updated CV.

Role : Operations Team Leader

Work Arrangement : Hybrid

Schedule : Morning Shift

Job Description :

  • As the Operations Team Lead at Cloudstaff, you will be responsible for managing a team of individuals dedicated to helping staff navigate their journey at Cloudstaff. This team focuses on engaging with staff from nominated growth accounts, conducting regular check-in calls to discuss satisfaction, performance, and identifying training needs or risks. Your role will involve gathering insights that can assist in growing accounts, managing staff performance improvement plans, and attending meetings with Growth Managers to ensure a closed-loop feedback system.

Qualifications and Requirements :

Team Leadership and Management :

  • Lead and mentor the Operations team, fostering a culture of high performance, engagement, and continuous improvement.
  • Ensure team members are aligned with Cloudstaff’s strategic goals and objectives.

Staff Engagement and Satisfaction :

  • Conduct regular check-in calls with staff from nominated growth accounts to discuss their satisfaction, performance, and identify training needs or risks.
  • Gather and document insights that can assist in growing the account, including competitive intelligence.

Performance Improvement :

Manage performance improvement plans by participating in coaching sessions for staff with performance issues.

Client Relationship Building :

Attend meetings with Growth Managers and provide staff insights to add value to client relationships.

Process and Communication Optimization :

Identify areas for process and communication improvements within the team.

Implement measures to streamline operations and enhance efficiency.

Cross-functional Collaboration :

Collaborate with the Service Delivery and Attendance teams to ensure cohesive service delivery.

Work with the tech team to leverage tools and technologies that support staff engagement and client relations.

Strategic Initiatives and Future Vision :

Drive the implementation of strategic initiatives to take on more client relations responsibilities for assigned accounts.

Develop and implement strategies to ensure closed-loop feedback from staff insights, enhancing client value and satisfaction.

Client Relationship Metrics :

Use feedback and insights to improve client satisfaction and retention scores.

Achieve targets for enhancing client relationships.

Requirements :

  • Bachelor’s degree in Business, HR, Psychology, or a related field.
  • Experience in staff engagement, client relations, or a similar role.
  • Demonstrated ability to lead and manage a team with a focus on continuous improvement.
  • Strong interpersonal and communication skills, with the ability to gather and analyze staff insights.
  • Proven track record of managing performance improvement plans and enhancing client relationships.
  • Excellent problem-solving, organizational, and strategic thinking skills.
  • Based in Pampanga.
  • Onsite work required 3x per week.
  • Morning shift schedule (may vary depending on business needs).

We are an equal opportunities employer and welcome applications from all qualified candidates.

#J-18808-Ljbffr

  • Team Leader

    4 weeks ago

    Angeles, Philippines On Spot Global Corporation Full time

    Overview OnSpot is a dynamic startup company specializing in providing outsourcing solutions, with a focus on the logistics industry. Our team delivers tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Team Leader to join our team and contribute to our growth. This role focuses on...

  • Team Leader

    4 days ago

    Angeles, Philippines TaskUs Full time

    .Team Leader page is loaded## Team Leaderlocations: Angeles, Pampanga, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R\_2509\_12830****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow...

  • Team Leader/Supervisor

    6 days ago

    Angeles, Philippines NeoWork Full time

    Overview We are looking for an experienced and driven Team Leader/Supervisor to lead our team toward consistent excellence in performance and client satisfaction. The ideal candidate is a strong communicator, a hands-on leader, and someone who thrives in both people management and process improvement. If you have a proven background in operations leadership...

  • Team Leader

    4 weeks ago

    Angeles, Philippines MCI Full time

    Overview Angeles City, PH Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Team Leader and contribute...

  • Team Leader | Pampanga

    2 weeks ago

    Angeles, Philippines TaskUs Full time

    .Team Leader | Pampanga page is loaded## Team Leader | Pampangalocations: Angeles, Pampanga, Philippinesposted on: Posted Todaytime left to apply: End Date: December 30, 2025 (30+ days left to apply)job requisition id: R\_2510\_13619****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to...

  • Team Leader

    7 days ago

    Angeles City, Central Luzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Sales Team Leader | Pampanga

    3 weeks ago

    Angeles, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    4 weeks ago

    Angeles, Philippines SuperStaff Full time

    We are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues, adherence to escalation protocols, and coordination with HQ for...

  • Team Leader | Banking and Financial Account | Clark

    3 weeks ago

    Angeles, Philippines Sutherland Full time

    Overview About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve...

  • Collections Team Leader | Financial Account | Clark

    3 weeks ago

    Angeles, Philippines Sutherland Full time

    About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...