Website Migration Specialist

3 weeks ago

Cebu City, Philippines IONOS Full time

Overview

Join to apply for the Website Migration Specialist role at IONOS

The Website Migration Specialist will be responsible for delivering a seamless website migration experience for customers transitioning their websites to IONOS. This role aims to ensure customer satisfaction by providing expert consultation, efficiently replicating websites on platforms using MyWebsite Now, Managed WordPress, or the like, and minimizing downtime during the migration process. The specialist will play a critical role in driving customer retention and improving the overall website migration journey.

Responsibilities
  • Identify key features, content structures, and technical elements essential for a successful migration.
  • Efficiently copy and recreate customer websites within our platform using MyWebsite Now or Managed WordPress.
  • Ensure design accuracy, content integrity, and functionality alignment during the migration process.
  • Address layout adjustments, plugin compatibility, and performance optimization to meet customer expectations.
  • Perform comprehensive testing to verify website functionality, responsiveness, and security before final handover.
  • Address and resolve any issues identified during testing to ensure a smooth transition.
  • Maintain detailed records of customer consultations, migration steps, and technical actions taken.
  • Provide feedback on process improvements and technical challenges to enhance future migration success rates.
  • Accepts other responsibilities as assigned by superior according to the need of the Company, conducts all functions in the most ethical and fair manner, and administers all assigned functions consistent with the company goals.
Qualifications
  • 0-2 years of BPO experience
  • Senior High Graduates with relevant experience are welcome to apply
  • Proven experience in website migration, web development, or technical support, with a strong focus on customer interaction.
  • Excellent problem-solving skills with the ability to troubleshoot website-related issues efficiently.
  • Ability to manage multiple projects simultaneously while meeting deadlines and ensuring customer satisfaction.
About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other factor subject to applicable law.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
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