Case Manager

4 weeks ago

Southern Manila District, Philippines ISTA Personnel Solutions Full time

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering Billing and Accounts Receivable Management Services in the Healthcare Sector, and are seeking a Healthcare Case Manager & Billing Lead with USA experience .

This role requires a minimum of 1-year experience in the USA Healthcare Industry, with strong knowledge of medical billing (claims), initial authorization processing (In-patient) and case management (reviewing clinicals) and MS Office.

PLEASE NOTE: PLEASE DO NOT APPLY IF YOU DO NOT HAVE HEALTHCARE EXPERIENCE - YOU WILL NOT BE CONSIDERED

PLEASE NOTE:

  • Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).
  • Work Environment: This is a remote working role
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities
  • Manage healthcare accounts, ensuring seamless claims processing and authorizations.
  • Oversee accurate and timely medical billing processes, including coding for services.
  • Review clinicals for case management and coordinate approvals.
  • Follow up on claims, resolve denials, and liaise with insurance providers.
  • Work closely with clinical, administrative, and financial teams to support seamless patient care and billing processes.
  • Utilize MS Office (Excel, PDF, Outlook) for reporting and documentation.
  • Ensure compliance with billing policies and healthcare regulations.
Qualifications
  • Minimum of 1 year of experience in US healthcare settings, with a strong focus on medical billing, coding (CPT, ICD-10), and case management.
  • Sound knowledge of HIPAA regulations.
  • Strong analytical skills and good judgment
  • Highly detail-oriented and precise
  • Efficient in managing and prioritizing emails
  • Excellent communication, problem-solving, and organizational abilities
  • Follows established processes with accuracy
  • Understands processes with the ability to exercise good judgement in taking appropriate next steps

If you are not contacted within 14 working days, please consider your application unsuccessful.

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