Customer Success Enablement Manager

3 hours ago

Southern Manila District, Philippines Boundless Immigration Full time
Customer Success Enablement Manager

Functionality: CSO, Business; Client Success

Boundless Inc.

Cebu, Philippines

Your Mission

As a Customer Success Enablement Manager at Boundless, you’ll drive operational efficiency and enhance client satisfaction by supporting immigration case progression, maintaining data accuracy, and facilitating internal alignment. You’ll partner with our attorneys, project managers, customers, and cross-functional stakeholders to keep our cases on track and our clients informed. Your work will enable the legal team to focus on high-impact legal services by coordinating essential documentation, surfacing risk indicators, and identifying operational improvements. You’ll serve as a second-in-command on your work group—ready to step in when needed, while building toward long-term ownership.

What You Will Do

In this role, you will:

  • Coordinate with clients, HR teams, and attorneys to collect case documentation and initiate requests to third-party vendors (e.g., translation services, education evaluations, expert opinions).
  • Monitor and escalate at-risk cases (e.g., PWDs, PERMs, LCAs) through routine reporting tools; ensure proactive follow-up and legal review.
  • Track missed case projections and flag them for legal or strategic escalation, identifying impacts to compliance or growth.
  • Maintain accurate data across internal systems (case management tools, Ellis) and support data cleanup initiatives tied to compliance, revenue, and reporting.
  • Collaborate cross-functionally to create ad hoc reports and present insights on process gaps, pod metrics, or account health.
  • Provide high-quality, timely communication to corporate clients and international employees, triaging questions or routing inquiries to appropriate stakeholders.
  • Act as a Boundless platform power user—surface UI/UX feedback from the client experience and translate user needs into clear feature suggestions or fixes.
  • Partner with the team on knowledgebase and Help Center content, suggesting edits or creating entries to improve client education.
  • Provide additional coverage for Project Manager during time away, ensuring continuity across open cases and customer communications.
  • Navigate government portals (e.g., FLAG, DOL wage tools, SWA systems) confidently to assist with tasks like setting up accounts, checking form timelines, or identifying regulatory nuances.
  • Stay updated on product and immigration changes, attending company-organized training sessions and workshops to enhance knowledge and ensure a positive client experience.

About You

  • Experience in a high-volume operations or client-facing environment, ideally in immigration, legal, or HR services
  • Exceptional organization and communication skills; able to synthesize information and relay it clearly across teams and clients
  • Detail-oriented, with a proactive mindset toward issue spotting and escalation
  • Familiarity with immigration processes (H-1B, TN, L-1, PERM, I-140) and comfort speaking to timelines, documentation, and stakeholders
  • Data- and process-savvy; you’re comfortable interpreting internal reports, dashboards, and case tools, and using them to recommend improvements
  • Thrive in a remote, fast-paced environment; you know how to prioritize, self-manage, and stay aligned with team goals
  • Demonstrated ability to juggle multiple tasks, meet deadlines, and pivot when priorities shift
#J-18808-Ljbffr

  • Customer Success Specialist

    4 hours ago

    Southern Manila District, Philippines Fresh Prints Full time

    Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that —...

  • Customer Success

    4 hours ago

    Southern Manila District, Philippines Therainmakerfamily Full time

    Overview The Customer Success Specialist plays a critical role in supporting various experiences throughout the Rainmaker customer experience. This position requires exceptional communication, problem-solving, and acute attention to detail to serve our customers at the highest level and deliver excellence and value with every interaction. This role includes...

  • Customer Success Manager

    9 hours ago

    Southern Manila District, Philippines LegalMatch Full time

    Overview We're looking for a data-driven Customer Success Manager to join our Customer Experience Team. This role is key to improving customer retention by designing smarter user experiences and implementing churn reduction strategies. You will work cross-functionally to identify friction points, propose solutions, and track the impact of initiatives that...

  • Strategic Customer Development Manager

    3 hours ago

    Southern Manila District, Philippines The U.S. Pharmacopeial Convention (USP) Full time

    Overview Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to...

  • Customer Success

    1 week ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time

    OverviewPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Earlybird AI Full time $104,000 - $130,878 per year

    About UsWe are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build...

  • Customer Success Team Manager

    2 weeks ago

    Manila, National Capital Region, Philippines SiteMinder Full time $90,000 - $120,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $70,000 - $120,000 per year

    Job Title:Customer SuccessLocation:Remote (Global)Company:Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveCustomer Successto lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction,...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the Role:*** Renewal ownership: lead renewal strategy and negotiations; ensure price yield targets are met; proactively mitigate churn and at-risk accounts.* Customer lifecycle management: define success plans with measurable outcomes and execute engagement cadences to drive...

  • Customer Success Manager

    3 hours ago

    Manila, Philippines Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the Role:*** Renewal ownership: lead renewal strategy and negotiations; ensure price yield targets are met; proactively mitigate churn and at-risk accounts.* Customer lifecycle management: define success plans with measurable outcomes and execute engagement cadences to drive...