Mandarin Customer Support, Php 80,000 salary

3 weeks ago

Makati, Philippines J-K Network Services Full time

COMPANY PROFILE: One of the fastest-growing Consultancy companies that provides the most innovative tech experience from all over the world, providing world-class services and facilities.

Position: Mandarin Customer Support
Company Industry: Consultancy Company
Work Location: Makati City
Work Schedule: Shifting Schedule
Salary: Php 60,000-Php 80,000
Work Set Up: Work On-site

BENEFITS:
✨Health Care Plan (HMO) with Dental and Vision upon regularization
✨Group Life and Accident Insurance upon regularization
✨Sick and Vacation Leave upon regularization. Unused sick leave is convertible
✨Bereavement Leave of 3 days upon regularization
✨13th Month Pay
✨Government Mandated Benefits
✨Healthy and Encouraging Work Environment

REQUIREMENTS OF THE JOB:
✨Open to Filipinos and Filipino-Chinese who are proficient in Mandarin.
✨Can speak conversational to proficient in English.
✨Open to High school, undergraduates, and Bachelor’s graduates.
✨Having at least 1 year of Operational Support experience is a big advantage.
✨Open to work in a shifting schedule

RESPONSIBILITIES OF JOB APPLICATION:
✨Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service.
✨Support ongoing Lean initiatives and process improvement projects.
✨Develop quality metrics to monitor product improvements.
✨Ensure products align with customer expectations and market demand.
✨Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects.

RECRUITMENT PROCESS: (ONLINE INTERVIEW)
✨Paper Screening
✨Mandarin Initial Interview via Google Meet
✨Face-to-face interview
✨Job Offer

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