Unified Configuration Lead

Overview

We are seeking a dynamic Unified Configuration Lead with previous experience with Intune MDM (Endpoint Manager), MAM, Autopilot, and Endpoint Protection technologies. The right candidate will join our team to architect, design, and present a wide array of IT endpoint management solutions. The prospective candidate will act as lead for endpoint management service, covering configuration management of desktops, laptops and mobile devices for the conglomerate, ensuring compliance with security and hardening standards, while safeguarding end-user productivity. This area covers disciplines such as automated provisioning of new devices, seamless installation of software and security updates, design, and implementation of policies to ensure secure usage of endpoints. This role focuses primarily on designing Microsoft-centric solutions with enterprise-level design experience across Microsoft technologies including Azure, Office 365, Intune, Security, and Endpoint Protection solutions. The candidate will join a dynamic team within the Corporate IT Infrastructure department to lead the design and implementation of Microsoft solutions on a large enterprise scale.

Our ideal candidate has a strong technical aptitude, can think under pressure in a fast-moving environment, and can communicate effectively at all organizational levels.

Key Roles and Responsibilities

1. Perform assessment of current on-premise AD, SCCM and endpoint Windows infrastructure with the aim of identifying issues related to design, health, and functionality.
2. Design, plan and implement Intune configuration and compliance policies.
3. Plan the overall strategy of the endpoint management service and drive continuous improvement following fast-paced feature releases.
4. Optimize Endpoint Management processes, such as provisioning of new endpoints (e.g. Autopilot), OS updates, deployment of security patches, packaging and delivery of third-party software, etc.
5. Develop reports using UEM data to aid in asset management activities.
6. Deliver training to primary users of UEM who will deploy patches and applications, covering configuration, deployment, and troubleshooting processes.
7. Deliver training to the infrastructure team on the support needed to maintain the newly deployed UEM infrastructure.
8. Govern the team responsible for endpoint management.
9. Deliver endpoint services that meet the demands of the business units.
10. Act as a point of escalation for incidents related to endpoints.
11. Oversee the delivery of technology services on multiple platforms related to endpoint management.
12. Develop, maintain and monitor Key Performance Indicators related to endpoint management, service requests, and endpoint inventory and lifecycle.

Required Knowledge, Skills, and Abilities

• Bachelor’s Degree in Information Technology, Computer Science, Engineering or related fields.
• 5+ years of experience working directly with enterprise endpoint management platforms as a technical lead (Configuration Manager, Intune, Co-Management, Active Directory and Office 365).
• Deep understanding of cloud computing technologies, business drivers, and emerging computing trends.
• Strong presentation skills with comfort presenting to both large and small audiences at all levels of the organization.
• Experience designing, implementing, and supporting systems and infrastructure related to endpoint management.
• Advanced knowledge of Microsoft networks at the OS level, file/directory security, and user account level.
• Strong analytical and product management skills, including translating business needs into application and operational requirements.
• Experience with IT Service Management methodologies, including incident and change management.

Preferred

• Extensive command of at least one programming/scripting language (PowerShell, Python, etc.) and ability to write code independently.
• At least one relevant Microsoft certification.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Investment Management, Information Services, and IT Services and IT Consulting

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