Onsite Manager

3 days ago

Pasig, Philippines Huawei Full time

About the role Huawei is seeking an experienced Onsite Manager to lead and oversee our bustling call center operations in Pasig City, Metro Manila. As an Onsite Manager, you will be responsible for ensuring the smooth and efficient running of our customer service teams, driving performance, and fostering a positive and engaging work environment. This is a full-time, on-site position based in our Taguig City office. Key Responsibilities Lead and manage daily operations of the contact center, ensuring service levels, quality standards, and KPIs are consistently met or exceeded. Review and analyze operational data and trends to drive informed decision-making and strategic planning. Coach, mentor, and develop team members to maximize performance, engagement, and professional growth. Conduct workforce planning and capacity management to meet staffing requirements. Maintain proactive supplier engagement, track supplier issues, and ensure timely and effective resolution. Prepare and present operational reports to senior leadership with actionable insights and recommendations. Uphold compliance with internal SOPs, data security protocols, and documentation standards. Qualifications Bachelor’s degree in IT, Computer Science or Computer Engineering is required. Minimum of 5 years experience as an Operations Manager in a BPO/contact center environment, preferably across multiple sites or geographies. Proven track record in managing diverse lines of business, demonstrated success in achieving SLAs and building high-performance teams. Strong background in performance management and service delivery improvement. Expertise in workforce management, recruitment, training, and operational optimization. Excellent leadership, coaching, and team development skills. Strong analytical capabilities to drive efficiency and inform data-driven strategies. Highly organized, proactive, and adaptable in fast-paced, dynamic environments. Effective collaboration with internal departments and supplier partners. Experience conducting attrition analysis and implementing data-informed employee engagement strategies. Deep understanding of aligning operational execution with overall business goals and values. About us Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With a commitment to innovation, we are at the forefront of developing cutting-edge technologies that are transforming the way the world connects. As a company, we are driven by a passion for excellence and a determination to create a better connected world for all. Join us and be a part of our exciting journey. Apply now for this exciting Onsite Manager role with Huawei #J-18808-Ljbffr

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