Customer Success Specialist | Day Shift | Work From Home

1 day ago

Tarlac City, Philippines MicroSourcing Full time

Overview

Customer Success Specialist | Day Shift | Work From Home at MicroSourcing

Position: Customer Success Specialist

Work setup & shift: Work From Home | Day Shift

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role

As a Customer Success Specialist , you are responsible for delivering timely and professional support to the client\'s customers across various communication channels.

  • Respond to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common Marketplace concerns, including booking issues, refunds, and general service questions.
  • Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters.
  • Escalate high-priority or sensitive issues to senior agents or managers when necessary.
  • Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.
What You Need
  • At least 2+ years of experience in a Customer Support role handling phone, email and chat
  • Ideally, you have worked for an Australian company before and understand the Australian market
  • Experience in a startup company is a plus
  • You have a love for pets: this will help you understand and communicate with our users who absolutely love pets
  • Able to work from home permanently
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it\'s our commitment. Our way of life. Here, we don\'t just accept your unique authentic self - we celebrate it, valuing every individual\'s contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

  • Terms & conditions apply
#J-18808-Ljbffr

  • Customer Service Representative

    3 days ago

    Pasay City, Philippines Manpower Core Group Inc. Full time

    Discover your 100% YOU with us! Position: Customer Service Representative Work setup & shift: Work From Home | Dayshift Why join us? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A...

  • Work-from-Home Customer Support Specialist

    6 days ago

    Paranaque City, Calabarzon, Philippines beBeeCareers Full time ₱207,000 - ₱217,400

    Customer Service Associate RoleThis is a work-from-home opportunity where you will be the first point of contact for our customers' queries.Key Responsibilities:Supporting customers, drivers, and shippers to ensure successful deliveries.Resolving technical issues related to digital devices and Amazon's website and Prime services.Gathering intelligence to...

  • Remote - Procurement Analyst

    1 day ago

    Quezon City, Philippines Work from Home Full time

    Schedule: Monday to Friday 9:00am - 6:00pm UK Time Mission and Impact This is a chance to join a high-performing team that is experiencing explosive growth in a highly-regulated global industry. Successful candidate will support the Operations Director as a genuine force-multiplier, designing and running a global end-to-end inventory intelligence platform....

  • Work-from-Home Customer Support Representative

    6 days ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱20,700 - ₱217,200

    Remote Customer Service OpportunitiesJob SummaryThis work-from-home opportunity is an excellent chance to develop your skills and expertise as a Remote Customer Service Representative. Our team is seeking motivated and customer-focused individuals who can provide exceptional support and service.Main ResponsibilitiesSupport customers, drivers, shippers, and...

  • Remote Work-from-Home Customer Service Expert

    6 days ago

    Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱207,000 - ₱227,000

    Job OpportunityThis role involves working from home as a Remote Customer Service Associate. As the primary point of contact for our customers' queries, you will need to navigate various tools to provide effective solutions and communicate with customers.Responsibilities:Supporting customers and ensuring successful deliveries.Resolving technical issues...

  • Work-from-Home Administrative Assistant

    6 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeJob Full time $25,000 - $40,000

    Remote Administrative Support SpecialistThis role offers a flexible work-from-home opportunity, perfect for individuals seeking a career in administration.As an Administrative Support Specialist, you will provide essential support to the team, including administrative tasks such as transcription, paperwork preparation, scheduling consultations, and...

  • Work-from-Home Remote Professionals Wanted

    6 days ago

    Tarlac City, Central Luzon, Philippines beBeeAdministrative Full time ₱180,000 - ₱350,000

    We are seeking dedicated professionals for a remote Work-from-Home Admin role. This is a great opportunity for individuals looking for a permanent, full-time position.Key Responsibilities:Provide strong customer service orientationMemorize and handle customer scriptsEnsure stable internet connection (10 Mbps+ wired)Job Details:Seniority level:...

  • Work-from-Home Customer Support Specialist

    6 days ago

    Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱207,000 - ₱229,600

    Remote Customer Service RepresentativeThis is a work-from-home opportunity for individuals who excel in providing exceptional customer support.

  • Customer Success Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time $104,000 - $130,878 per year

    We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help...

  • Work-at-Home Customer Service Representative

    6 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job DescriptionWe are seeking a highly skilled and experienced bilingual customer service representative to join our team. As a Work-at-Home Bilingual Spanish Call Center Agent, you will be responsible for providing exceptional customer service to clients across phone, email, and chat channels. You will handle both inbound and outbound communications,...