Retention Representative

21 hours ago

Taguig, Philippines First Source Solutions Limited Full time

About the role First Source Solutions Limited is seeking a talented Retention Representative to join our dynamic team. As a Retention Representative, you will play a crucial role in maintaining strong customer relationships and ensuring the continued success of our business. This full-time position is based in Taguig City, Metro Manila, offering the opportunity to contribute to the growth and development of our company. What you'll be doing Proactively reach out to customers at risk of churning and find effective solutions to retain their business Accurately identify and address customer concerns, providing exceptional customer service and support Negotiate and offer suitable retention packages to customers, ensuring their needs are met Maintain detailed records of customer interactions and resolution outcomes Participate in regular training to stay up-to-date with company policies, product knowledge, and customer service best practices Collaborate with cross-functional teams to identify and implement strategies to improve customer retention What we're looking for At least 1-2 years of experience in a customer service or sales role, preferably in a contact centre or call centre environment Excellent communication and interpersonal skills, with the ability to build rapport and effectively negotiate with customers Strong problem-solving and critical thinking skills to identify and resolve customer issues Adaptability and the ability to work well in a fast-paced, dynamic environment Proficiency in both written and spoken English A genuine passion for providing exceptional customer service and a commitment to achieving customer satisfaction What we offer Competitive salary and performance-based incentives Comprehensive medical and health insurance coverage Opportunities for career growth and development Flexible work arrangements and work-life balance initiatives A positive and supportive company culture About us First Source Solutions Limited is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional experiences for our clients and their customers. Our team of dedicated professionals is committed to driving business success through strategic partnerships and tailored solutions. Apply now for this exciting opportunity to join our team and contribute to the growth of our company. #J-18808-Ljbffr

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