EdTech Solutions and Training Specialist

2 days ago

Philippines OpenLearning Limited Full time

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EdTech Solutions and Training Specialist (PH)

The EdTech Solutions and Training Specialist is the first point of contact, responsible for onboarding support, platform technical support, and fostering sustainable growth for OpenLearning partners.

To apply, please email your CV to:

The role involves collaborating with cross-functional teams, troubleshooting platform issues, and improving solutions to support new institutional partners through onboarding and growth.

Accountabilities:

  • Customer Success and Product Knowledge:
    • Develop and maintain long-term client relationships.
    • Serve as the primary contact and advocate for clients.
    • Provide responsive onboarding support and collaborate with the Customer Success team for seamless transitions.
    • Gain in-depth knowledge of company products/services and guide clients to maximize their value.
    • Assist with Marketplace course listings and reviews, and support technical setup and integration.
  • Customer Onboarding and Training:
    • Manage onboarding processes for new clients, conduct sessions, and provide educational resources.
    • Support EdTech experts in training delivery.
  • Proactive Communication:
    • Conduct regular check-ins, gather feedback, and inform clients about updates and trends.
  • Collaboration and Feedback:
    • Work with sales, marketing, and product teams to ensure a cohesive customer experience.
    • Relay customer feedback for product improvements and identify challenges and opportunities.
  • Event Support & Representation:
    • Represent the company at industry events, workshops, and training programs.
    • Assist sales in product demos and presentations.
  • Documentation and Resources:
    • Create onboarding guides, tutorials, and resources that are clear and accessible.

Job Requirements:

  • Bachelor's degree or equivalent experience in a relevant field.
  • Experience in onboarding, training, customer support, SaaS, or EdTech roles.
  • Excellent communication and presentation skills.
  • Quick adaptability to new technologies.
  • Strong organizational and project management skills.
  • Customer-focused, goal-oriented, and results-driven mindset.
  • Analytical skills to leverage data for decision-making and success initiatives.
  • Familiarity with CRM, support tools, LMS platforms, or digital learning environments.
  • Experience in sales support is preferred.
What is OpenLearning?

OpenLearning is an online platform emphasizing community, connectedness, and learner engagement to motivate your learners.

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