Business Process Associate I

4 weeks ago

Iloilo City, Philippines Crawford & Company Full time

Overview

Job Description

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities
  • Data Entry
    • Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry
    • Checks data initially entered for accuracy and completeness
    • Communicates with concerned person/s to request additional information or to confirm for corrections if necessary
    • Complies with the given turnaround time to accomplish the entry of information into the system
  • Business Process Support
    • Routes certain processes to other Business Process Associates if needed or as assigned
    • Responds to any queries regarding matters of work in a customer-oriented approach
    • Refers matters beyond limits of authority and expertise to immediate superior for direction
    • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
    • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
    • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
Qualifications
  • Bachelor's degree in any related course.
  • Zero to one (1) year of data entry, administrative and/or database management work experience.
  • Proficient typing skills.
  • Good communication skills.
  • Proficient in word processing and spreadsheet softwares.
  • Ability to multi-task, prioritize and manage time effectively.
  • Keen attention to details in order to produce quality output.
  • Maintains high degree of professionalism and confidentiality.
  • Interpersonal skills - Able to work independently and as a team member.
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