Operations Analyst/Ecommerce Expert

Role Overview

Dynamic Ecommerce Operations & Strategy Virtual Assistant

We are seeking a strategic, detail-oriented, dynamic operations virtual assistant with a passion for problem-solving and a deep understanding of the Shopify ecosystem and e-commerce operations. This role is ideal for someone who thrives in a fast-paced environment, is eager to align with a mission-driven organization, and is excited about making an impact.

We value individuals who embody our company values:

• Craftsmanship: delivering superior quality with meticulous attention to detail.
• Commitment: ensuring excellence in all endeavors.
• Curiosity: pursuing knowledge and innovation to solve problems.
• Cheerfulness: uplifting the team and approaching challenges with positivity.
• Candor: encouraging honesty and proactive communication.

This role requires a natural collaborator who takes pride in their work, learns quickly, and seeks to elevate both personal and team performance.

• Strategic Operations Management: Lead and streamline operations across customer service, fulfillment, marketing, and product management; identify, troubleshoot, and implement technical solutions to optimize workflows and performance; adapt strategically and with attention to detail to understand how changes in one area affect others.
• E-commerce Expertise: Leverage deep knowledge of e-commerce software; quickly learn new e-commerce software and understand how various software programs interact; troubleshoot technical and strategic issues within e-commerce software (particularly Shopify, Etsy, and associated apps), including payment gateways like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate program management tools to enhance business efficiency and drive growth; create flows, campaigns, and segments; possess a strong understanding of Klaviyo tech; analyze email data to continuously improve; collaborate with the creative department to design emails; evaluate and integrate new tools and best practices for a cutting-edge e-commerce presence; knowledge of Shopify's technical features and coding is a plus; collaborate with developer teams and clearly communicate technical needs.
• Data Analysis: Knowledge of social media native platform features and analytics; ability to post content and manage social platforms; experience managing social media shops (e.g., Facebook, Instagram, TikTok) is a plus; collect and clean operational data to identify trends and patterns; generate insightful reports to inform decision-making and strategic planning; use data visualization tools to present findings effectively; evaluate website performance and troubleshoot issues.
• Customer Experience: Utilize platforms like Gorgias to deliver outstanding customer service; understand customer grievances and solve issues; represent the brand; experience handling customer service on platforms like Gorgias; implement customer feedback with a strategic mindset; analyze feedback and implement improvements to enhance user satisfaction.
• Marketing & Growth: Partner with marketing teams to develop targeted campaigns, optimize email flows, and create high-performing landing pages; identify and engage potential influencers and affiliates to expand outreach.
• Project & Fulfillment Management: Oversee end-to-end fulfillment processes, ensuring efficiency, accuracy, and alignment with quality standards; proactively manage inventory and operational workflows to meet customer and business needs.
• Team Development & Collaboration: Foster a culture of excellence, curiosity, and cheerfulness; develop onboarding programs and provide continuous training to ensure team members are empowered and aligned with company goals.

• Proven track record of at least one year of success in operations or e-commerce management.
• Exceptional organizational skills with the ability to manage multiple priorities; strong problem-solving abilities with an analytical mindset.
• Effective communicator with a passion for fostering collaboration and innovation; commitment to personal and professional growth, embodying the values of craftsmanship and candor.
• Quick learner who is adaptable to new platforms; self-starter with strong self-leadership skills.
• Expertise in Shopify, Etsy, Gorgias, Klaviyo, Recharge, Rebuy, and their ecosystem, including apps for marketing, customer service, and analytics is a plus.