IT Technical Support

4 days ago

Quezon City, Philippines Strategic Networks, Inc. Full time

Responsibilities

  • Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
  • Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
  • Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
  • Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
  • Checking of end-user log
  • Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
  • Walkthrough staff or clients through series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
  • Proactively update end users with regards to their request.
  • Ability to perform root cause analysis and technical reports for issues involving desktop environment.
  • Asset Management.
  • Analyze and respond to issues and develop resolutions in a timely manner.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement
  • Meet and exceeds KPI targets set by the client.
  • Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
  • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
  • Can start ASAP
  • Willing to work onsite
#J-18808-Ljbffr

  • IT Technical Support

    4 days ago

    Cebu City, Philippines Online business It Full time

    Responsibilities We are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations. Proven experience in IT support or a related role. Knowledge of hardware, software, and network...

  • IT Technical Support

    4 days ago

    Quezon City, Philippines Vehicle Inspection Management Solutions Inc Full time

    Overview We are seeking a Technical Support Specialist to provide high-quality support for our clients' technical issues. The ideal candidate is a proactive problem solver with strong communication skills, capable of troubleshooting hardware, software, and network issues. Educational Attainment Educational Attainment Required: Bachelor’s degree in...

  • IT Technical Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Rica Ana Trading Full time $70,000 - $120,000 per year

    Read Before ApplyingPlease make sure you meet the qualifications and requirements listed below before submitting your application. Incomplete applications or those not meeting the requirements may not be considered.Job Title: IT Technical Support StaffJob Description:We are looking for a dedicated and proactive IT Technical Support Staff to join our team....

  • IT Technical Support

    4 days ago

    Quezon City, Philippines Ablaze Marketing Full time

    Overview Provide technical support to end-users via phone, email, or in-person. Provide technical support to users, assist in resolving IT-related problems, and maintain documentation of support activities. Troubleshoot hardware and software issues across various platforms. Install and configure computer systems and applications. Maintain IT documentation...

  • Technical Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Quandatics Inc. Full time ₱104,000 - ₱130,878 per year

    Duties/Responsibilities• Perform presales visits and presentations, promote the technical aspects of Quandatics'solutions and benefits of analytical use cases to prospective clients• Develop solutions together with the Technical Team based on Client requirements• Opportunity to conduct professional analytics training classes• Opportunity to become...

  • IT Technical Support

    1 week ago

    Quezon City, National Capital Region, Philippines Andok's Group of Companies Full time $104,000 - $130,878 per year

    What you'll be doingRespond to and resolve technical issues and inquiries from end-users in a timely and efficient mannerDiagnose and troubleshoot hardware and software problems, implementing appropriate solutionsProvide first-line support for our office productivity tools, network systems, and other IT applicationsAssist with the installation,...

  • IT Technical Support

    4 days ago

    Quezon City, Philippines All Visual and Lights Systems Full time

    On-site - Quezon City • 1-3 Yrs Exp • Bachelor • Full-time Job Description The IT Support role is pivotal in providing comprehensive technical support to internal users, ensuring the secure and efficient operation of the datacenter, and managing a variety of IT-related tasks. Responsibilities include application deployment, adherence to security...

  • Technical Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Accion Labs Full time ₱29,000 - ₱400,000 per year

    Job description:Technical SupportBachelors degree in IT, CS, or any Computer related courses only3 years of experience as Technical / Helpdesk / Cloud / Application SupportExperience in handling Infrastructure (network & servers) and Application (system, application and cloud) issuesFollow ITIL Practices (Incident & Problem Management and Change...

  • Technical Support Professional

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱80,000 - ₱100,000

    Remote Technical SupportMCI seeks skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for clients across industries. Responsibilities include responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with...

  • Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱18,000 - ₱24,000

    Technical Support RoleWe are seeking a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.This is a project-based opportunity that requires strong analytical and problem-solving skills, as well as excellent...