Head, Finance Shared Services Center

Overview

Direct message the job poster from Tata Consultancy Services

1. Lead the Manila Financial Shared Services Center (FSSC) with end-to-end finance operations, ensuring alignment with global standards, approved budgets, and efficiency targets. Oversee migration, execution, and optimization of financial processes across multiple countries and business units.
2. Partner with Global Process Owners (GPOs) and regional stakeholders to standardize processes, embed knowledge management practices, and implement best-in-class tools and technologies. Maintain strong relationships with Finance Directors and key stakeholders to ensure high service levels and issue resolution.
3. Ensure full compliance with internal controls, legal and tax regulations, and corporate policies across all jurisdictions under the Manila remit. Drive talent development, change management, and build a high-performing, future-ready finance organization.
4. Strategic Leadership & Service Delivery: Deliver end-to-end finance operations with robust governance, SLAs, and customer satisfaction metrics; manage transition and integration of new processes, systems, and entities into the shared services model.
5. Project Management & Transformation: Oversee transformation and migration projects with timelines and budgets, manage risks and dependencies, and champion automation and digital enablement to improve agility and scalability.
6. KPI Management & Performance Optimization: Implement uniform metrics with GPOs; monitor and improve KPIs and operational metrics; conduct performance reviews and root cause analyses to enhance service delivery. Use data to drive decisions, cost reduction, and process efficiency.
7. Organizational Development & People Leadership: Build and lead a high-performing, engaged team; manage talent, coaching, succession planning, and foster continuous learning, collaboration, and inclusive leadership.
8. Stakeholder Engagement & Collaboration: Serve as primary liaison for Finance Directors and key business stakeholders; provide regular reviews; ensure adherence to internal controls and policies; lead audit readiness and remediation of risks or control gaps.
9. Business Continuity Planning (BCP): Develop and maintain a comprehensive BCP; conduct regular testing, scenario planning, and risk assessments; align strategies with enterprise-wide standards.

• Bachelor’s or University degree in Finance/Accounting; CPA or equivalent preferred.
• Proven experience in finance and accounting, in a shared services environment or regional finance role.
• Minimum 8 years in a management role, including staff management.
• Minimum 5 years’ experience in a shared services center or BPO environment.
• Combined minimum 10 years handling and managing accounting functions.
• Experience managing teams of 150–300 members and scaling operations.
• Exposure to change management in multicultural and international environments.
• Knowledge of regional accounting practices and regulatory requirements.
• Experience in continuous improvement, root cause analysis, and project management.
• Strong business process standardization and customer orientation skills.
• Results-driven with a decisive coaching leadership style.
• Knowledge of Oracle E-Business Suite or other ERP systems is a plus.

• Decisive, assertive, and results-oriented
• Excellent communication skills; fluent in English
• Fluency in other regional languages is an advantage
• Ethical judgment, integrity, and ability to influence change
• Capacity to drive operational excellence