Head, Finance Shared Services Center

Job Description

PRIMARY RESPONSIBILITIES

The Head is accountable for the strategic leadership, development,

and operational excellence of the Manila Financial Shared Services Center. This role is

pivotal in driving scalability, efficiency, and continuous improvement across finance

operations through a robust shared services model.

The Head oversees end-to-end service delivery, including the

migration, execution, and optimization of financial processes across multiple countries

and business units. Responsibilities include ensuring alignment with global standards,

approved budgets, and efficiency targets.

This role partners closely with Global Process Owners (GPOs) and regional

stakeholders to standardize processes, embed knowledge management practices, and

implement best-in-class tools and technologies. A key responsibility is fostering strong

relationships with Finance Directors and key stakeholders in supported countries,

ensuring high levels of service, issue resolution, and ongoing education.

Additionally, the Head ensures full compliance with internal controls,

legal and tax regulations, and corporate policies across all jurisdictions under the

Manila remit. This role also drives talent development, change management, and builds

a high-performing, future-ready finance organization.

Key Responsibilities:

1. Strategic Leadership & Service Delivery

 Lead the Manila FSSC in delivering end-to-end finance operations, including

Procure-to-Pay (P2P), Bill-to-Cash (B2C), Record-to-Report (R2R), Master Data

Management, and related services.

 Ensure consistent, high-quality service delivery through robust governance,

service level agreements (SLAs), and customer satisfaction metrics.

 Drive the successful transition and integration of new processes, systems, and

entities into the shared services model.

1. Project Management & Transformation

 Oversee planning, execution, and governance of transformation and migration

projects, ensuring alignment with timelines, budgets, and quality standards.

 Act as a key stakeholder in cross-functional project teams, managing risks and

dependencies, and supporting stakeholder alignment throughout the project

lifecycle.

 Champion innovation, automation, and digital enablement initiatives to enhance

operational agility and scalability.

1. KPI Management & Performance Optimization

 Implement uniform metrics in collaboration with GPOs; monitor and continuously

improve key performance indicators (KPIs) and operational metrics to drive

accountability and transparency.

 Conduct regular performance reviews, root cause analysis, and action planning

to address gaps and enhance service delivery.

 Leverage data and analytics to inform decision-making and identify opportunities

for cost reduction and process efficiency.

1. Organizational Development & People Leadership

 Build and lead a high-performing, engaged, and agile team through effective

talent management, coaching, and succession planning.

 Foster a culture of continuous learning, collaboration, and innovation.

 Drive employee engagement and retention through structured development

programs, recognition, and inclusive leadership.

1. Stakeholder Engagement & Collaboration

 Serve as the primary liaison for Finance Directors and key business stakeholders

in supported countries, ensuring strong relationships and proactive issue

resolution.

 Collaborate with Global Process Owners (GPOs) and regional leaders on

process design, standardization, and best practices.

 Provide regular monthly and quarterly reviews to key stakeholders and business

partners.

1. Compliance, Risk & Control

 Ensure adherence to internal controls, legal and tax regulations, and corporate

policies across all jurisdictions supported by the FSSC.

 Lead audit readiness and compliance initiatives and drive timely remediation of

identified risks or control gaps.

1. Business Continuity Planning (BCP)

 Develop, implement, and maintain a comprehensive Business Continuity Plan to

ensure operational resilience and service continuity during disruptions.

 Conduct regular BCP testing, scenario planning, and risk assessments to

validate preparedness and identify improvement areas.

 Coordinate with global and regional risk management teams to align BCP

strategies with enterprise-wide standards.

Qualifications

 Bachelor's or University degree in Finance/Accounting; CPA or equivalent

preferred.

 Proven experience in finance and accounting, either in a shared services

environment or regional finance role.

 Minimum 8 years in a management role, including staff management.

 Minimum 5 years' experience in a shared services center or BPO environment.

 Combined minimum 10 years handling and managing accounting functions.

 Experience managing teams of 150–300 members and scaling operations.

 Exposure to change management in multicultural and international environments.

 Knowledge of regional accounting practices and regulatory requirements.

 Experience in continuous improvement, root cause analysis, and project

management.

 Strong business process standardization and customer orientation skills.

 Results-driven with a decisive coaching leadership style.

 Knowledge of Oracle E-Business Suite or other ERP systems is a plus.

Additional Information

 Decisive, assertive, and results-oriented

 Excellent communication skills; fluent in English

 Fluency in other regional languages is an advantage

 Ethical judgment, integrity, and ability to influence change

 Capacity to drive operational excellence