BPO CX Supervisor

Position Purpose: The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team. Essential Functions and Responsibilities: Supervises,...

Position Purpose:The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team.Essential Functions and Responsibilities: Supervises, selects,...

Resource Supervisor Position Purpose: The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager. Essential Functions and Responsibilities: Monitor project performance and communicate with internal and external partners. Provide...

Resource Supervisor Position Purpose: The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager. Essential Functions and Responsibilities: Monitor project performance and communicate with internal and external partners. Provide...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

ResponsibilitiesA Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include:Managing the workflow of their employees, creating team schedules and delegating tasks- Assessing the work performance of their employees and identifying...

Responsibilities A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include: Managing the workflow of their employees, creating team schedules and delegating tasks - Assessing the work performance of their employees and...

Key skillsGreen belt certificationInsuranceProject Management CompetencyMarket ResearchJob Title: Digital Transformation ConsultantWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 195KJob Description:• Identification of opportunities followed with project execution to meet the agreed...

Company Overview">TDCX Philippines is a fast-growing BPO company that provides transformative digital CX solutions to world-leading brands. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.As a Team Leader/Supervisor, you will be part of a dynamic team that delivers exceptional...

Responsibilities A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include: Managing the workflow of their employees, creating team schedules and delegating tasks - Assessing the work performance of their employees and...

Key skills Green belt certification Insurance Project Management Competency Market Research Job Title: Digital Transformation Consultant Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 195K Job Description: • Identification of opportunities followed with project execution to meet the...

Qualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...

Job Description">TDCX Philippines is an award-winning BPO company that provides transformative digital CX solutions to world-leading brands. We are seeking a Team Leader/Supervisor who will lead and manage the performance of a team to deliver exceptional customer experiences.The successful candidate will have at least 2 years of supervisory experience in a...

Job Description: • Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements. • Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies. • Conduct regular performance...

Key skills Green belt certification Insurance Project Management Competency Market Research Job Title: Digital Transformation Consultant Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 195K Job Description: • Identification of opportunities followed with project execution to meet the...

Job Description: • Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements. • Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies. • Conduct regular performance...

Company Profile: An IT BPO company the offer Consultancy, IT and BPO services for various industriesPosition: SAP Consultant Work Location: Mandaluyong | Taguig | Quezon City Work Schedule: ShiftingWork Set Up: HybridSalary: Php 80,000-120,000Job Responsibilities:•Responsible for provide business, functional, and technical support for SAP Sales and...

Company Profile: An IT BPO company the offer Consultancy, IT and BPO services for various industries Position: SAP Consultant Work Location: Mandaluyong | Taguig | Quezon City Work Schedule: Shifting Work Set Up: Hybrid Salary: Php 80,000-120,000 Job Responsibilities: • Responsible for provide business, functional, and technical support for SAP Sales...

Responsibilities:A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include:- Managing the workflow of their employees, creating team schedules and delegating tasks- Assessing the work performance of their employees and...

Company Profile: An IT BPO company the offer Consultancy, IT and BPO services for various industries Position: SAP Consultant Work Location: Mandaluyong | Taguig | Quezon City Work Schedule: Shifting Work Set Up: Hybrid Salary: Php 80,000-120,000 Job Responsibilities: • Responsible for provide business, functional, and technical support for SAP Sales...