BPO Operations Supervisor

Job Description: • Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements. • Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies. • Conduct regular performance...

Job Description:•Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.•Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.•Conduct regular performance...

Job Title: - Operations Supervisor Schedule: Shifting schedule - Work Set up: Onsite Salary: - 50,000 – 55,000 max salary offer Work Location: - Ortigas, Pasig City NOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENING Job Requirements: - Must be a...

Job Title: - Operations SupervisorSchedule: Shifting schedule- Work Set up: OnsiteSalary: - 50,000 – 55,000 max salary offerWork Location: - Ortigas, Pasig CityNOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENINGJob Requirements:- Must be a College Degree any...

An operations Supervisor is responsible for overseeing daily operations, including staff supervision, scheduling, customer service, quality assurance, and production management. Their duties include managing staff, monitoring performance, developing efficiency plans, and maintaining compliance with regulations and policies. They also create reports and...

Job Title: - Operations Supervisor Schedule: Shifting schedule - Work Set up: Onsite Salary: - 50,000 – 55,000 max salary offer Work Location: - Ortigas, Pasig City NOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENING Job Requirements: - Must be a...

An operations Supervisor is responsible for overseeing daily operations, including staff supervision, scheduling, customer service, quality assurance, and production management. Their duties include managing staff, monitoring performance, developing efficiency plans, and maintaining compliance with regulations and policies. They also create reports and...

An operations Supervisor is responsible for overseeing daily operations, including staff supervision, scheduling, customer service, quality assurance, and production management. Their duties include managing staff, monitoring performance, developing efficiency plans, and maintaining compliance with regulations and policies. They also create reports and...

Must be a College Graduate At least 2yrs experience as an Operations Supervisor Must have experience in handling Team Leaders Experience in handling Health/Life Insurance is required Blended account experience (Voice, Non-Voice) Amenable to working onsite in Pasig Willing to work on a shifting schedule

Must be a College Graduate At least 2yrs experience as an Operations Supervisor Must have experience in handling Team Leaders Experience in handling Health/Life Insurance is required Blended account experience (Voice, Non-Voice) Amenable to working onsite in Pasig Willing to work on a shifting schedule

Position Purpose: The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team. Essential Functions and Responsibilities: Supervises,...

Position Purpose:The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team.Essential Functions and Responsibilities: Supervises, selects,...

Position Purpose: The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team. Essential Functions and Responsibilities: Supervises, selects,...

Responsibilities:A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include:- Managing the workflow of their employees, creating team schedules and delegating tasks- Assessing the work performance of their employees and...

JOB SUMMARY The Operation Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas; - Operational Functions - Sales and Marketing Support Functions - Business Development Support...

Job SummaryThe Plant Operations Supervisor at Mida Food Specialist is responsible for overseeing the day-to-day operations of the production plant. This individual will manage production schedules, monitor yields, and implement improvements to equipment and processes to ensure efficiency, quality, and productivity.Key Responsibilities:• Ensure that...

Proven experience as Operations Admin/Supervisor Willing to work at Sheridan in Mandaluyong City The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

Proven experience as Operations Admin/Supervisor Willing to work at Sheridan in Mandaluyong City The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

Qualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...

Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...