Account Manager

Overview At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey. Job Summary The Account Manager will be responsible for, but not limited to, maintaining strong customer relationships, supporting revenue retention, and fostering account growth for small to mid-sized accounts. This role is crucial for ensuring client needs are addressed efficiently and proactively. The Account Manager maximizes customer satisfaction, reduces churn, and works closely with the team to identify growth opportunities. Key Responsibilities Relationship Management & Retention: Serve as the primary point of contact for assigned accounts, maintaining consistent communication, building trust with healthcare providers, and proactively monitoring for and addressing any retention risks. Customer Success & Problem Solving: Proactively resolve client concerns and collaborate with internal teams and senior leadership to address complex issues and implement effective customer success strategies. Account Growth & Sales Support: Identify opportunities for basic upselling and cross-selling, assisting in virtual sales calls or product demonstrations to support account expansion and revenue growth. Data Management & Reporting: Maintain meticulous and detailed records of all customer interactions and account updates using CRM tools (GoHighLevel), ensuring accurate documentation and reporting of client feedback and trends to the leadership team. Workflow Execution: Support the creation and execution of customer communication workflows to ensure clients receive a seamless and excellent service experience. Compliance & Adaptability: Perform all required duties necessary to support departmental and organizational goals, ensuring efficient service delivery within a dynamic, fast-paced environment. Qualifications Required High school diploma or equivalent. Minimum of 2 years of experience in account management, customer service, or a similar field. At least 2 years of working with CRM systems, Google Workspace and collaborative work tools like ClickUp. Proven capacity to effectively manage multiple accounts, thrive in a dynamic, rapidly changing environment, and be available to work during CST hours. Excellent communication and problem-solving abilities, strong attention to detail, and a customer-centric approach. Preferred Proficiency in GoHighLevel. Healthcare or wellness background is a plus. Physical Requirements Ability to sit for extended periods of time at a desk and work on a computer. Ability to communicate effectively in person, over the phone, or via virtual meeting. Ability to maintain focus in a typical office environment with moderate noise levels. Ability to perform repetitive motions with hands and arms, such as typing. Compensation of US$7 per hour. Quarterly bonus based on performance. Comprehensive benefits package including medical, dental, and paid time off. Allia Health Group is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship. Equal Opportunity Employer Statement Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have any questions or require accommodations during the application process, please contact #J-18808-Ljbffr