PCC - CSR for Healthcare

3 weeks ago

Taguig, Philippines Alldigi Tech Manila Inc. Full time

Responsibilities

  • Provide exceptional customer service via phone, email, and chat.
  • Resolve customer inquiries and complaints effectively and efficiently.
  • Maintain detailed records of customer interactions.
  • Assist with product information and troubleshooting.
  • Collaborate with team members to enhance service delivery.
  • Remain knowledgeable about company policies and procedures.
Qualifications
  • At least Highschool graduates
  • With at least 6 months of CSR Experience (Healthcare would be an advantage but not required)
  • Strong written and verbal communication skills
  • Excellent listening skills
  • Dedication to customer service and patient satisfaction
  • The candidate must be capable of effectively managing phone calls
  • Willingness to work a shifting schedule is required
  • Candidates must be available for on-site work at either Market Market/McKinley, Taguig City
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