Workers' Compensation Coordinator

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Workers' Compensation Coordinator to manage and coordinate the administration of workers' compensation claims and programs within the organization. Key Responsibilities Receive, review, and process workers' compensation claims filed by employees, ensuring accuracy and completeness of documentation. Submit initial and ongoing claims reports to the Workers' Compensation Board (WCB) and insurance carriers as required by regulations. Maintain detailed and up-to-date records of workers' compensation claims, including incident reports, medical records, and correspondence. Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews. Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers' compensation matters. Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution. Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses. Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities. Coordinate benefits administration for employees on workers' compensation leave, including continuation of wages, medical benefits, and disability accommodations. Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers' compensation benefits. Identify trends, patterns, and root causes of workplace injuries and accidents to inform proactive risk mitigation strategies. Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions. Stay informed about updates and changes to workers' compensation laws, regulations, and reporting requirements. Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner. Candidate Qualifications Bachelor's degree in Human Resources, Occupational Health and Safety, Business Administration, or related field preferred. Proven experience in workers' compensation administration, claims management, or related roles. Knowledge of Workers' Compensation Board (WCB) regulations, procedures, and best practices. Strong analytical skills and attention to detail, with the ability to interpret and analyze complex medical and legal documents. Excellent communication and interpersonal skills, with the ability to interact professionally with employees, healthcare providers, and insurance representatives. Proficiency in Microsoft Office Suite and familiarity with workers' compensation software systems. Ability to maintain confidentiality and handle sensitive employee information with discretion. Strong organizational skills and the ability to prioritize tasks and meet deadlines in a fast-paced environment. Compensation & Benefits Competitive base salary based on experience. Health, dental, and vision coverage. Flexible working hours and telecommuting options. Retirement savings plan with company match. Paid time off, holidays, and sick leave. Employee assistance program and wellness initiatives. Career growth, training, and development opportunities. Physical Requirements This position operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr