Manager Risk Management

4 weeks ago

Taguig, Philippines DigiPlus Interactive Corp Full time

Overview

Role focused on proactive monitoring of customer complaints, platform technical metrics, and operational data anomalies to identify user risk, performance degradation, or business-critical failures early, and to drive resolution with cross-functional teams.

Responsibilities
  • Continuously monitor support ticket trends and customer complaint data
  • Develop a complaint risk grading framework and flag zero-tolerance or repeat issues
  • Collaborate with business stakeholders to analyze and respond to high-risk complaints
  • Track key technical performance indicators such as page load time, session duration, and bounce rate
  • Set up real-time anomaly detection to identify backend bottlenecks or performance drops
  • Work with tech and product teams to optimize technical experience at scale
  • Monitor business KPIs for abnormal fluctuations (e.g., registration, conversion, payment success)
  • Conduct root cause analysis and recommend preventive actions or process changes
  • Build alerting systems and daily tracking mechanisms to support business continuity
  • Identify friction points from user behavior, feedback, and funnel analysis
  • Collaborate with CS, Product, and Operations to execute user-centric improvement initiatives
  • Drive implementation of data-backed strategies to enhance satisfaction and retention
Qualifications
  • Bachelor’s degree or above in Information Systems, Data Analytics, Risk, Product, or related fields
  • 10+ years of experience in data analytics, customer service risk management, user experience, or platform operations
  • Familiar with complaint management processes, service QA systems, and risk flagging methodologies
  • Skilled in analyzing technical experience metrics (e.g., performance, funnel, session behavior)
  • Proficient in tools like SQL, Excel, Tableau, GA, Mixpanel, or equivalent platforms
  • Strong cross-functional coordination and risk escalation communication skills
  • Fluent in Chinese and English; Portuguese is a plus
  • Must be able to multi-task and manage multiple partners simultaneously
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Strategy/Planning, Accounting/Auditing, and Analyst
Industries
  • Financial Services, Technology, Information and Media, and Gambling Facilities and Casinos

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Risk Manager

    4 weeks ago

    Taguig, Philippines LSEG Full time

    LSEG Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. We are seeking a highly skilled and experienced Embedded Risk Manager (ERM). The candidate will be responsible for performing critical risk management activities, ensuring compliance with regulatory standards, and implementing effective risk...

  • Risk Manager

    4 weeks ago

    Taguig, Philippines DigiPlus Interactive Corp Full time

    12 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DigiPlus Interactive Corp DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in...

  • Operational Risk Manager

    3 weeks ago

    Taguig, Philippines FWD Insurance Full time

    Talent Acquisition Associate Manager @ FWD Insurance | Recruiting Strategies The Risk Manager is responsible for assisting in the execution of the annual Risk Management Plan. The job uses in-depth analysis to identify emerging risks, new opportunities and movement in existing risks that could impact FWD. Risk disciplines to cover but not limited to include:...

  • Operational Risk Manager

    2 days ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱1,200,000 - ₱3,600,000 per year

    The Risk Manager is responsible for assisting in the execution of the annual Risk Management Plan. The job uses in-depth analysis to identify emerging risks, new opportunities and movement in existing risks that could impact FWD. Risk disciplines to cover but not limited to include:Financial risk (Credit, Liquidity, Market)Insurance riskLegal and Compliance...

  • Business Risk Manager

    2 days ago

    Taguig, National Capital Region, Philippines Metrobank Full time ₱1,200,000 - ₱3,600,000 per year

    Job Summary:Lead and guide the business line management and personnel in its risk management responsibilities on a day-to-day basis, specifically, identifying, managing and reporting operational risks inherent in Commercial Loan product, activities, processes and systems for which they are accountable.Direct the implementation of the risk management...

  • Operational Risk Manager

    1 week ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱1,200,000 - ₱2,400,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Risk Management Specialist

    4 weeks ago

    Taguig, Philippines DigiPlus Interactive Corp Full time

    DigiPlus Interactive Corp. is a digital entertainment company operating in the Philippines, known for BingoPlus and ArenaPlus and GameZone. Job title: Talent Acquisition Associate at DigiPlus Interactive Corp. Overview Direct message the job poster from DigiPlus Interactive Corp. Job Responsibilities Support the implementation and continuous improvement of...

  • Risk Management Executive

    1 week ago

    Taguig, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱2,000,000 - ₱2,500,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: Job...

  • IT Risk Manager

    4 weeks ago

    Taguig, Philippines Michael Page Full time

    Growing team Market-aligned salaries & benefits About Our Client The client is a multinational banking institution. Job Description Conducts IT risk assessments to identify, mitigate, and monitor potential risks affecting business continuity and regulatory compliance. Develops and enhances IT risk policies and frameworks, ensuring alignment with BSP...

  • Portfolio Risk Manager

    6 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Risk Portfolio Analytics Assistant Manager Work Set-up: Hybrid setup in Taguig (2x WFH / 3x Onsite) Requirements:5 years of experience working in credit risk management in a financial services environment for the relevant products Advanced proficiency in SQL Strong quantitative and analytical skills, with proficiency in statistical analysis and risk...