Operational Risk Manager

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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About FWD Life Philippines 

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

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1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The Risk Manager is responsible for assisting in the execution of the annual Risk Management Plan. The job uses in-depth analysis to identify emerging risks, new opportunities and movement in existing risks that could impact FWD. Risk disciplines to cover but not limited to include:

• Financial risk (Credit, Liquidity, Market)

• Insurance risk

• Legal and Compliance risk

• Operational risk

• Technology risk

• Strategic risk

The role provides the company with a second line challenger function on business decisions, risk assessments and support on strategic projects. Risk Manager will primarily support the Chief Risk Officer in implementing the Operational Risk plan on areas of Technology Risk, Incident/Issue management, Outsourcing and Project risks.

1. Assists in the execution of the annual Risk Plan and the assigned risk disciplines but mainly Operational Risk and Enterprise Risk as directed by the CRO and/or Risk Management Director. Primary focus but not limited to the following tasks:

• Operational Risk Planning: Assist the CRO and Risk Director in the design of the annual Operational Risk plan including focus areas, timing and resource requirements.
• Incident and Issue Management, liaising with cross-functional teams to provide second-line support by helping the first-line of defense in assessing the impact of the incident and the effectiveness of the proposed resolutions.
• Project risk assessment, liaising with cross-functional teams to provide risk and control assessment on the proposed projects. Be able to provide valuable recommendation and opinion on project initiatives.
• Outsourcing assessment, liaising with cross-functional teams to provide guidance and risk assessment for third party arrangements and ensure compliance to group-wide supervisory requirements.
• Key Control Self-assessment for various business process or projects.
• Monthly and Quarterly Report generation including reviews and approvals
• Annual Risk Register updates
• Compliance and Operational Risk Committee secretariate.

2. Identifies potential emerging risks and provides recommendations on mitigation strategies. Keep abreast of risk management and regulatory changes and ensures compliance where necessary.

• Be able to report key risks, issues and concerns to senior management, Group Office and to the Board.

3. Facilitates risk training to all employees and provide guidance on technical related risk.

4. Provides risk management team with recommendations on strategic initiatives and process enhancements.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview. 

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