CX Partner Training Specialist
4 weeks ago
Join to apply for the CX Partner Training Specialist role at TalentPop App Drive World-Class Service Delivery. Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We're seeking a CX Partner Training Specialist to manage the learning strategy for our frontline customer service teams across multiple third-party Service Partners. What You’ll Be Doing Training Strategy and Management: Design, implement, and oversee all virtual training programs, managing schedules, resources, and trainers across various client accounts and Partner sites. Curriculum Standardization: Develop a consistent, world-class training curriculum and toolkit that can be rapidly deployed and customized for new client launches, focusing on modern platforms like Gorgias, Shopify, Zendesk, and Freshdesk. Performance and Quality Oversight: Collaborate closely with Service Partners and Quality Assurance (QA) teams to establish Key Performance Indicators (KPIs) for training effectiveness, evaluating agent readiness and closing performance gaps post‑training. New Program Onboarding: Lead the training and knowledge transfer phase for all new client integrations, acting as the subject matter expert (SME) to ensure seamless and efficient agent certification. Virtual Facilitation & Coaching: Maintain a hands‑on presence by personally leading advanced training, coaching Partner trainers, and modeling best practices for virtual delivery via platforms like Zoom. What We’re Looking For Partner Operations Experience: 3+ years of experience in a Training Manager, Program Manager, or Operations Management role within a third‑party service or outsourcing environment. Training Management: 2+ years managing a team of trainers, curriculum developers, or quality specialists. eCommerce Tools Mastery: Deep, demonstrable expertise in training on and operating within major eCommerce Customer Relationship Management (CRM) tools (e.g., Gorgias, Zendesk, Freshdesk, and Shopify). Remote/Virtual Proficiency: Proven ability to manage large, complex training programs and teams entirely in a virtual setting, leveraging tools like Trainual, Loom, and advanced Zoom features. Analytical Skills: Strong ability to use performance data (KPIs, QA scores) to diagnose training needs and quantify the ROI of learning initiatives. Remote Perks & Professional Growth Full-Time Remote: Enjoy the stability and flexibility of a fully remote setup—work from anywhere you’re comfortable, operating on US PST Time Zone. Competitive Compensation: Competitive pay with annual performance‑based increases and performance‑based bonuses. Comprehensive Health: Choice between comprehensive health/dental insurance or a monthly health stipend to help you feel your best. Paid Time Off: Paid time off so you can rest and recharge, plus holiday bonuses in appreciation of your hard work. Impactful Leadership: Direct ownership of a critical function with visibility into overall company strategy and growth. Professional Development: Dedicated budget for professional development and a clear pathway to scaling your career within our high‑growth company. Growth Opportunities: Opportunities to grow with us as we scale. If you’re ready to drive the operational excellence of a world‑class, virtual service delivery model, apply now. #J-18808-Ljbffr
-
Training Specialist
3 weeks ago
Las Piñas, Philippines Sunpride Foods, Inc. Full timeShare Job Description Government Mandated Benefits 13th Month Pay, Employee Loan, Pag‑Ibig Fund, SSS/GSIS Insurance Health & Wellness Health Insurance Company Equipment, Employee Discount Read More Sunpride Foods, Inc. is seeking a skilled and passionate Training Specialist to join our team in Pakna‑an Mandaue City, Cebu. This is a full‑time position...
-
Training and Development Specialist
5 days ago
Las Piñas, Philippines Profood International Corp. Full timeResponsibilities Design and implement training programs for employee development. Conduct assessments to identify training needs and effectiveness. Facilitate workshops and seminars to enhance skills. Collaborate with management to align training with organizational goals. Monitor and evaluate training outcomes and provide feedback. Qualifications & Details...
-
VA Training Specialist
3 weeks ago
Las Piñas, Philippines TalentPop App Full timeOverview Join Our Team as a e-Commerce VA Training Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce ecosystem. Be among the first 25 applicants. Responsibilities Host training classes via Zoom, discussing topics in the training outline. Train newly hired agents on policies, tools, software, and...
-
Home-Based AP Specialist
4 weeks ago
Las Piñas, Philippines Delegate CX Full timeEducation: Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Experience: 1-3 years of Accounts Payable and/or General Accounting experience, or equivalent. Language Proficiency: Strong verbal, written, and English communication skills. Working schedule: Ability to work overnight/graveyard shifts in Philippine time or...
-
HR Coordinator
3 weeks ago
Las Piñas, Philippines Good Job Manpower Specialist Corporation Full timeJob Description Good Job Manpower Specialist Corporation Responsibilities Support the HR department in implementing various HR initiatives and programs. Assist in recruitment processes by screening resumes and coordinating interviews. Maintain and update employee records and HR databases. Facilitate onboarding and training sessions for new hires. Support...
-
Quick Service Partner Reliever
3 weeks ago
Las Piñas, Philippines Banh Mi Kitchen Services Full timeJob Title Quick Service Partner Reliever - Southmall Location: On-site - Las Pinas Experience: 1-3 years Education: High school diploma or vocational graduate Job Description QS Partners’ (Service Crew) duties and responsibilities include serving customers efficiently, assisting customers with their needs and special requests, ensuring assigned quota is...
-
Home-Based Accounting Staff
2 weeks ago
Las Piñas, Philippines Delegate CX Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Are you a detail-oriented accounting professional who thrives on accuracy and efficiency? We’re looking for a Home-Based Accounting Staff to support our U.S.-based client in managing...
-
Account Specialist
5 days ago
Las Piñas, Philippines dnl Full timeJob Summary The Sales Specialist is responsible for understanding and developing the South West Manila territory to maximize and grow revenue and profits by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services for Consumer Care Products, Inc. - Pet Care Division within the territory....
-
Marketing Specialist
2 weeks ago
Las Piñas, Philippines Genius Agency AI Full timeAbout Us Global Pacific Support is proud to partner with a trusted home care provider committed to enhancing the quality of life for seniors and families through compassionate, professional in-home services. To expand our impact, we are seeking a creative and strategic Marketing Specialist to strengthen our digital presence and support client growth. Role...
-
Property Specialist
3 days ago
Las Piñas, National Capital Region, Philippines Investment Finds Full time ₱216,000 - ₱360,000 per yearWe are looking for a result driven Property Investment Specialist to join our team. You will help clients find and acquire real estate properties that suits their investment goals while leveraging digital marketing to drive leads and sales.Qualifications: Completed at least 72 collage unitsKnowledgeable in digital marketing and social mediaWith or without...