CX Partner Training Specialist
6 days ago
Join to apply for the CX Partner Training Specialist role at TalentPop App Drive World-Class Service Delivery. Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We're seeking a CX Partner Training Specialist to manage the learning strategy for our frontline customer service teams across multiple third-party Service Partners. What You’ll Be Doing Training Strategy and Management: Design, implement, and oversee all virtual training programs, managing schedules, resources, and trainers across various client accounts and Partner sites. Curriculum Standardization: Develop a consistent, world-class training curriculum and toolkit that can be rapidly deployed and customized for new client launches, focusing on modern platforms like Gorgias, Shopify, Zendesk, and Freshdesk. Performance and Quality Oversight: Collaborate closely with Service Partners and Quality Assurance (QA) teams to establish Key Performance Indicators (KPIs) for training effectiveness, evaluating agent readiness and closing performance gaps post‑training. New Program Onboarding: Lead the training and knowledge transfer phase for all new client integrations, acting as the subject matter expert (SME) to ensure seamless and efficient agent certification. Virtual Facilitation & Coaching: Maintain a hands‑on presence by personally leading advanced training, coaching Partner trainers, and modeling best practices for virtual delivery via platforms like Zoom. What We’re Looking For Partner Operations Experience: 3+ years of experience in a Training Manager, Program Manager, or Operations Management role within a third‑party service or outsourcing environment. Training Management: 2+ years managing a team of trainers, curriculum developers, or quality specialists. eCommerce Tools Mastery: Deep, demonstrable expertise in training on and operating within major eCommerce Customer Relationship Management (CRM) tools (e.g., Gorgias, Zendesk, Freshdesk, and Shopify). Remote/Virtual Proficiency: Proven ability to manage large, complex training programs and teams entirely in a virtual setting, leveraging tools like Trainual, Loom, and advanced Zoom features. Analytical Skills: Strong ability to use performance data (KPIs, QA scores) to diagnose training needs and quantify the ROI of learning initiatives. Remote Perks & Professional Growth Full-Time Remote: Enjoy the stability and flexibility of a fully remote setup—work from anywhere you’re comfortable, operating on US PST Time Zone. Competitive Compensation: Competitive pay with annual performance‑based increases and performance‑based bonuses. Comprehensive Health: Choice between comprehensive health/dental insurance or a monthly health stipend to help you feel your best. Paid Time Off: Paid time off so you can rest and recharge, plus holiday bonuses in appreciation of your hard work. Impactful Leadership: Direct ownership of a critical function with visibility into overall company strategy and growth. Professional Development: Dedicated budget for professional development and a clear pathway to scaling your career within our high‑growth company. Growth Opportunities: Opportunities to grow with us as we scale. If you’re ready to drive the operational excellence of a world‑class, virtual service delivery model, apply now. #J-18808-Ljbffr
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